The Chief Customer Officer’s Guide to Creating a Culture of Customer Delight
SmartKarrot
MARCH 24, 2022
Well, the CCO (Chief Customer Officer) can do a few things that will drive this through: Helping the team with the tools to help them understand the customers’ needs and giving them what they want (read that as ‘more than what they want’). The entire team needs to gain the customers’ trust – so product mastery is necessary.
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