Zendesk

NOVEMBER 28, 2023

Customer-first initiatives Being customer-first means putting the customer at the center of organizational decision-making instead of only focusing on products or profitability. The organization always prioritized customer-first experiences, so when they needed to enhance the customer and agent experience, Zendesk was a no-brainer.

e-Learning 52

e-Learning Software Software Brainstorming 52

Planview

JANUARY 22, 2024

was able to avoid recession in 2023 and consumer confidence is optimistic entering 2024, companies are still proceeding with caution, given the elevated (56%) chance of recession sometime in the next 12 months, according to the New York Fed’s recession probability model.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Mike Kunkle

NOVEMBER 21, 2023

Sales is discounting again, significantly, further reducing profit margins. Your previous CEO retired during the pandemic and your new CEO and the CRO he brought in, have aspirations to grow through acquisition (M&A) and new business development (which has not been a primary focus for at least 15 years).

Acquisition 299

Acquisition Sales Decision-making Account Management 299

Mike Kunkle

NOVEMBER 21, 2023

Sales is discounting again, significantly, further reducing profit margins. Your previous CEO retired during the pandemic and your new CEO and the CRO he brought in, have aspirations to grow through acquisition (M&A) and new business development (which has not been a primary focus for at least 15 years).

Acquisition 130

Acquisition Sales Decision-making Account Management 130