Vantage Partners
SEPTEMBER 26, 2024
“We know which providers move faster or slower. It doesn’t really show up on any formal selection criteria, but some providers aren’t even going to hear from us because we know it will take them too long to respond.
The Center for Sales Strategy
SEPTEMBER 24, 2024
If you’ve seen Moneyball , you know that Billy Beane, the GM of the Oakland A’s, didn’t just play the game—he changed the game. It’s not just a great underdog story; it’s a masterclass in using data to build a winning team, even when the odds (and budget) are stacked against you. Beane’s approach? Simple: find undervalued talent, tap into their potential, and use data to outsmart the competition.
The SAMA Podcast
SEPTEMBER 23, 2024
Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With over 30 years of experience in the industry, Ron has implemented customer management best practices across Zurich's commercial insurance business, making significant contributions to the field. Ron began his journey at Zurich in 2000 and has held various executive positions since then.
Customer Think
SEPTEMBER 24, 2024
In recent years, the synergy between cloud computing and customer relationship management (CRM) has significantly reshaped how businesses engage clients and deliver services. As organizations transition more of their operations to the cloud, understanding the emerging trends is crucial for maintaining a competitive edge.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Force Management
SEPTEMBER 26, 2024
The sales kickoff (SKO) is where you the stage for what’s coming, explain what’s changed and chart the path for success in the next year. But let’s get real. Rallying the troops and rah-rah speeches are great, but they are not what helps land high-value accounts or meet the growth imperative. Moving the needle comes by taking direct action on the day-to-day selling motion.
The Center for Sales Strategy
SEPTEMBER 23, 2024
Having a talented team of salespeople is vital to driving growth and increasing revenue. While hiring top sales talent is essential, finding leaders with a natural ability to coach and develop them in the sales process can take your team to the next level. These natural sales coaches possess a unique set of talents and skills that can inspire, motivate, and guide people to success.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 20, 2024
Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding, and everything in between. Each function requires precise coordination between human resources (HR) and information technology (IT). Yet, this coordination often presents challenges, especially when departments operate within separate silos.
SBI Growth
SEPTEMBER 26, 2024
At an event in Washington, D.C. earlier this month , we talked about the “profitability paradox” to describe what businesses are facing in today’s market environment. In simpler times, it was common sense that businesses that invested more in growth could expect to see greater returns.
Kainexus
SEPTEMBER 26, 2024
Business transformation is a crucial journey that strategically revamps an organization's processes, technologies, and business models to boost efficiency, competitiveness, and customer value. In today's fast-paced environment, embracing business transformation enables organizations to achieve sustainable success. This article provides straightforward and actionable steps any organization can take for successful business transformation.
Sales Gravy
SEPTEMBER 26, 2024
Sales professionals are always looking for fresh strategies to boost their performance and outshine the competition. Surprisingly, one key factor that’s often neglected is their physical fitness for sales. On this episode of the Sales Gravy Podcast, Jeb Blount discusses how physical fitness impacts sales success with online fitness coach Josh Hulsebosch.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Groove HQ
SEPTEMBER 25, 2024
Sometimes it feels like there’s absolutely nothing you can do to make a customer happy. That usually isn’t true, however, provided that you approach your response carefully. Any review your business receives can impact growth. This is especially true for a small business, where every bit of visibility matters. Customer feedback shouldn’t be left in […] The post How To Respond To Negative Customer Reviews (4 Tips for Positive Results) appeared first on Groove Blog.
Customer Think
SEPTEMBER 26, 2024
In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.
SBI Growth
SEPTEMBER 23, 2024
We all know how challenging it can be to manage a constantly changing pipeline, but it's essential for reps to stay organized to ensure their opportunities are moving forward. So, how can you ensure that your reps keep their pipeline current? Here are four tips to help them stay on top of their deals.
Help Scout
SEPTEMBER 25, 2024
Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
CMOE
SEPTEMBER 25, 2024
Team leaders wield significant influence over team performance. Whether they’re leading small, specialized teams or overseeing large-scale operations, today’s leaders must navigate a complex array of responsibilities that can vary dramatically based on the scope of their role. Beyond simple oversight, team leaders must effectively adapt their approach to meet the needs of their team as they work to achieve organizational objectives.
Groove HQ
SEPTEMBER 24, 2024
Does your customer support team need a tool to manage all those incoming questions, feedback, requests, and complaints? Providing excellent support is crucial for any growing business. However, relying on a standard email inbox for this can become a challenge over time, as requests increase and you find you’re lacking the features you need to […] The post What’s the Best Email Client for Customer Support?
Customer Think
SEPTEMBER 26, 2024
In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.
RAIN Group
SEPTEMBER 25, 2024
In today's digital age, online learning has become an integral part of sales training and development. Modern learners, having grown up in an era dominated by digital technology, are accustomed to engaging with content online. They expect learning experiences to be interactive, accessible, and relevant. However, engaging sellers in a virtual environment can still be challenging.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
DemandFarm
SEPTEMBER 24, 2024
Key Account Management Maturity Framework In today’s competitive landscape, focusing solely on acquiring new business often leads to missed opportunities within existing key accounts. In fact, key account management (KAM) can drive significant growth—improving deal closure rates by up to 25%. Yet, many companies remain trapped in reactive KAM practices, which are often as ineffective as having no program at all.
Account Management Skills
SEPTEMBER 23, 2024
Welcome to episode 122. This episode will be particularly relevant for you if you’re an ambitious agency owner looking to accelerate the growth of your agency. Maybe you think you’re not standing out enough from your competitors. Perhaps you feel your positioning needs dialling in because maybe you’ve lost some pitches or you’ve had to drop your prices.
Groove HQ
SEPTEMBER 23, 2024
If you’re at the helm of a small business, you know that every interaction matters. But optimizing customer touchpoints across various channels can be a real challenge, especially when you’re short on time and resources. Are you unsure which touchpoints need your attention most? Creating personalized experiences often feels like a luxury, while balancing automation […] The post 7 Tips for Optimizing Your Customer Touchpoints appeared first on Groove Blog.
Customer Think
SEPTEMBER 25, 2024
With the fourth quarter of 2024 less than two weeks away, many B2B marketing and sales leaders will soon begin planning for 2025. To develop an effective go-to-market plan, it’s vital to understand how the decision-makers in your target market(s) prefer to engage with potential suppliers at all stages of the buying process.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Strategic Planning and Management Insights
SEPTEMBER 20, 2024
In a recent episode of the Strategy and Leadership podcast , Anthony Taylor sat down with Toby Southgate , the global CEO of Forsman & Bodenfors , to discuss the intricacies of leading a global creative agency. With a background that includes a stint as Chief Growth Officer at McCann World Group, Toby brought a wealth of experience to the conversation.
Aepiphanni
SEPTEMBER 24, 2024
As companies grow, so must their culture. Discover how tailored employee coaching and leadership adaptation can help your business thrive in an ever-evolving landscape.
Peter Simoons
SEPTEMBER 22, 2024
In the well-known tale of David and Goliath, a young shepherd boy overcomes a fearsome giant using nothing more than his trusty sling and a stone. This story has become a metaphor for those underdog scenarios where smaller entities face much larger adversaries and succeed against the odds. In the business world, these narratives are not just tales of hope; they are real-life strategies for smaller companies navigating the challenges posed by larger corporations.
Groove HQ
SEPTEMBER 20, 2024
Striking the right tone in customer service interactions can be challenging. You need to make sure you’re clearly understood, empathic, and helpful. At the same time, you want to represent the brand appropriately. It’s a lot to manage at the same time. Do you use a more casual, informal tone, or stay professional? Do you […] The post Why Your Customer Service Voice Matters (And How To Develop It) appeared first on Groove Blog.
What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.
Customer Think
SEPTEMBER 26, 2024
The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.
Help Scout
SEPTEMBER 23, 2024
Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.
Brooks Group
SEPTEMBER 20, 2024
As a sales leader, you know filling the top of the sales funnel is as important as closing deals. Without new opportunities, your sales team will never make quota. Success depends on effective prospecting. Your job is to help your team develop a sales prospecting plan. Here are eight tips for coaching your sales professionals to fill their pipelines with qualified prospects that lead to sales. 1.
ClearPoint Strategy
SEPTEMBER 20, 2024
Struggling with balanced scorecard implementation? Discover 7 common challenges, from data management to version control, and learn how software solutions can help.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
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