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Context and curiosity drive commerciality and pricing

Red Star Kim

This week’s PM Forum training workshop “Commerciality: Finance, Pricing, Innovation and Research” was attended by delegates from law, accountancy and insolvency firms. As well as marketing and business development executives and managers there were also those in specialist pricing and bid roles.

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Embracing AI for business sales success

Showpad

This coincides with a significant shift in the business of sales, sparked by recent steps forward in the field of Artificial Intelligence (AI). In addition, with AI providing real-time sales performance feedback, there is also reduced training and coaching time for sales managers, thus increasing efficiency.

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Revealed: How Conversation AI and ChatGPT Solve Remote Work Challenges for Finance Teams

SmartKarrot

In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies.

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Revealed: How Conversation AI and ChatGPT Solve Remote Work Challenges for Finance Teams

SmartKarrot

In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies.

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5 Digital Customer Experience Examples in Banking Sector that Every Customer Success Manager Should See

SmartKarrot

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. This is where it becomes imperative for the banks to innovate and meet the needs of the customers.

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Ethics of AI in CX

Zendesk

gated-cta-in-post] 6 tips for using AI ethically for CX Now that you understand ethics in AI and its importance in the CX world, it’s time for you to use artificial intelligence as a customer service superpower. For example, a bank might find that its creditworthiness algorithm has a racial bias and remove race as an input.

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Why great CX is the doorway to success with open banking for financial services firms

Zendesk

Open banking allows non-banking organizations to offer financial services to customers via application programming interfaces (APIs). And since its inception in 2018, it’s been changing the way people manage their money. For many years, information about financial transactions was held by banks and building societies.