Red Star Kim

JULY 7, 2023

Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change. expensive Stella Artois and slow Guinness).

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

OCTOBER 19, 2023

Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge. Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details. Qualification of calls and enquiries was also more difficult.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. I’ve explored the reasons why curiosity is to important and valuable to us: What is curiosity and why is it important in business relationships?

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

MARCH 1, 2024

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This book explores how to manage these differences when communicating digitally Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Sales Gravy

JANUARY 23, 2024

Ryan is the author of the hit new sales book Story Getter. Jeb and Ryan explore how buying is an emotional experience and sales pros that ask questions that get the story “why” behind the buyer’s “what” sell more. This emotional intelligence allows salespeople to build a rapport that goes beyond the transactional.

Emotional Intelligence 99

Emotional Intelligence Decision-making Sales Training Sales 99

Red Star Kim

NOVEMBER 2, 2022

Change management – Change Catalyst book review by Kim Tasso The change catalyst – secrets to successful and sustainable business change” by Campbell MacPherson. Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Switch: How to change things when change is hard by Chip and Dan Heath.

Communication 130

Communication Management Stakeholders Emotional Intelligence 130

Red Star Kim

FEBRUARY 28, 2023

Some were concerned with the challenge of making flexible working align with client expectations for face-to-face contact and service delivery. I encountered this tool in Change management – Change Catalyst book review by Kim Tasso and further details are available The 9 Box Grid: A Practitioner’s Guide – AIHR.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

OCTOBER 24, 2022

On a more serious note, we considered the advice of Malcolm McDonald on categorising clients from his book Malcolm McDonald on value propositions – How to develop them (kimtasso.com). Recommended sales books. Book Review: Smarter selling – Next generation sales strategies (kimtasso.com). Personas and buyer profiles.

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Red Star Kim

AUGUST 14, 2023

Make your content stand out. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Presentation skills – TED Talks Chris Anderson book review (kimtasso.com). But there were concerns about accuracy, originality, authenticity, style, intellectual property and being up-to-date.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Red Star Kim

OCTOBER 16, 2023

And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. Make training opportunities attractive – generate demand for places on training academies. Some people will believe that they are experts at selling.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

JANUARY 31, 2018

Business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. At its core, business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. It makes you a better internal collaborator.

Emotional Intelligence 111

Emotional Intelligence Decision-making Sales Leadership 111

CMOE

MARCH 6, 2023

An organization’s success depends on a business strategy that establishes the organization’s mission and what decisions or actions must be taken to achieve it. and the impact of their decisions.” Each blog offers unique thought leadership materials to help guide your strategy in the upcoming quarter.

Finance 98

Finance e-Learning Innovation Leadership 98

MDI Training

NOVEMBER 14, 2023

Coach potentials: AI can make learning suggestions Answers from ChatGPT: The four main roles of a leader according to Covey – building trust, developing vision, implementing strategies, and coaching potential – can be supported to varying degrees by AI technologies. Coaching potential This is one of the biggest challenges for AI.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

CMOE

SEPTEMBER 8, 2020

Over the course of my career in leadership and employee training and development , I have been astonished by the endless stream of books, blogs, and advice so-called experts relentlessly distribute to practicing leaders. We should not make leaders feel like they need to be super-human in order to do an adequate and thorough job.

Emotional Intelligence 64

Emotional Intelligence Leadership Construction Publishing 64

Hubspot Sales

DECEMBER 19, 2017

Buyers are different; they don’t have the internet to guide their decisions. Sales tools are different; they’re basically the phone book and your business card. If you want to improve your Challenger Selling skills, read “The Challenger Sale” (the book that catalyzed the movement). Emotional intelligence.

Emotional Intelligence 140

Emotional Intelligence Internet CRM Sales Management 140

CMOE

JUNE 21, 2021

This may include becoming knowledgeable on Equal Employment Opportunity (how it applies to employment decisions), timekeeping and pay issues (how to maintain accurate time records and handle unapproved overtime), and discrimination and harassment (how to prevent it and what to do when it happens). 12 Supervisor Resources & Tools.

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

Red Star Kim

APRIL 24, 2023

However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Half of delegates had average confidence in taking and making telephone calls at the start of the session and half indicated high confidence. This can be of equal importance for consumer (e.g.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

CMOE

NOVEMBER 14, 2019

They want their brands to make progress. But most of all, they want to make personal progress in their abilities as a leader. If you do your job well, you’ll definitely grow along the way, but leaders should also make an intentional, concerted effort to develop their skills. This may be your mentor or advisor.

Leadership 45

Leadership Emotional Intelligence Decision-making Publishing 45

CMOE

APRIL 27, 2021

Decisiveness. Decisiveness. Why Is Decisiveness Found in High-Performing Teams? When a team makes effective decisions quickly, members can spend more time taking action on those decisions and exercising their creativity and expertise. Decisive decisions are based on facts and intuition.

Decision-making 72

Decision-making Innovation Emotional Intelligence Leadership 72

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

JULY 25, 2023

This accessible, no-nonsense, evidence-based and practical book comes from an experienced clinical psychologist. I started listening to the audio book but liked it so much I ordered the hardback version too. So here is an extended book review – Why has nobody told me this before? Dr Julie Smith (Mental Health Guidance).

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

Hubspot Sales

SEPTEMBER 28, 2021

The show makes the life of a real estate agent look glamorous — and it can be. To play it safe, you'll want to plan on having enough savings to fall back on for six months to a year, until you've established yourself as an agent and are closing enough deals to make a living. Why should I become a real estate agent?

Emotional Intelligence 131

Emotional Intelligence Communication Decision-making Media 131

Red Star Kim

JANUARY 23, 2023

I conducted research to support a book on “Soft skills for lawyers” which was published in 2020. Some larger sets will have HR professionals who can provide self-assessments and signpost you to learning resources – guides, books, online knowledge hubs, internal and external courses. The importance of soft skills?

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

Red Star Kim

OCTOBER 18, 2022

I completed my MBA two decades ago although I consume the latest management books voraciously. This 2014 book by Professor Vlatka Hluplic didn’t appear on my radar but I had the privilege of meeting the author through my work with the Managing Partners Forum. My usual method of reading such a book is to underline the key points.

Organization 130

Organization Innovation Leadership Management 130

Account Management Skills

APRIL 27, 2021

the biggest changes people have to make when transitioning to managing others, and some of the biggest mistakes people make when managing others for the first time. the top three things people should consider when wanting to make that move, and some examples of the most successful people in manage managerial roles. Matt 02:24.

Account Management 52

Account Management Management Decision-making Leadership 52

Red Star Kim

JANUARY 28, 2024

Leadership, emotional intelligence and teams in change management. This transition is explored further in Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Create a change vision Leaders need a compelling vision of the desired change. Winning their hearts – and emotional commitment – is tougher.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Making it to the Top 25 Customer Success Influencers in 2020, Kristi has turned the tables for hyper-growth B2B SaaS companies. Andrew Marks. Kristi Faltorusso.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Red Star Kim

OCTOBER 13, 2023

A New Approach to Writing Job Descriptions (hbr.org)) Then it was over to the delegates – split into two teams to consider what current and future competencies they felt were important.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Account Management Skills

MARCH 2, 2021

One of the best ways to make a cold approach to a prospective client. * And it was like, bing, you know, it’s that kind of lightbulb moment that I really love those making those connections. And when those decisions are made, they very much feel like they’ve been part of it from the beginning.

Marketing 52

Marketing Account Management Meetings Media 52

Account Management Skills

OCTOBER 4, 2021

He’s the author of the must read book for anyone in agency account management, ‘The Art of Client Service’ In this chat, we talked about: why there are fewer account managers doing more with much less experience. The short answer to why I wrote the book is this, I wrote it because no one else wrote it. Robert 00:14.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

CMOE

MAY 29, 2019

Many years ago, one of my mentors, Professor Harry Levinson of Harvard Business School said, “Make no mistake about it: coaching is one of the most uncomfortable, mishandled, and avoided of all leadership responsibilities.”. Use your emotional intelligence, consider the coachee’s needs, and convey support in your own way.

Emotional Intelligence 40

Emotional Intelligence Construction Decision-making Stakeholders 40

SalesGlobe

SEPTEMBER 13, 2023

Michelle Seger So I know that we’re going to get into today, we’re going to talk about how I can be leveraged to actually make you more efficient, more productive, maybe augment a particular role. Humans are still needed for that decision making step, and I think those are the two. enablement?

Sales 52

Sales Decision-making Internet Emotional Intelligence 52