SmartKarrot

DECEMBER 6, 2022

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Produce collateral and create playbooks to support engagement and customer success.

Customer Success 19

Customer Success Brainstorming Onboarding Government 19

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Hubspot Sales

MARCH 20, 2018

If you're an IT reseller, value-added reseller (VAR), or channel partner advising clients on any part of the front office (marketing, sales, or customer success) -- especially for businesses under 1,000 employees -- there are a few trends you should be aware of. The lines between sales, marketing, and customer success are blurred.

Software 94

Software Software Brainstorming Customer Success 94

SmartKarrot

APRIL 24, 2020

What is Customer Segmentation in SaaS? In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. This is the foundation of customer segmentation in SaaS. Even after deducing the customer base that is to be targeted, segmentation can do wonders for your business.

B2C 12

B2C Customer Success Profitability B2B 12

SmartKarrot

JUNE 13, 2020

Your clients tend to have a remarkable experience and your company is constantly on the lookout to build a relationship that lasts beyond time. Simply put, it is your customers’ success which is your success. And the roles of client success director and client success specialist have a larger say in it.

Customer Success 10

Customer Success Brainstorming Decision-making Profitability 10

SmartKarrot

JANUARY 21, 2021

Studies show that via effective product management it is possible to increase profit by 34.2 It starts with idea management where the team brainstorms the new product based on the idea. Nearly 80 percent of customers expect companies to know and understand their needs completely. Understands customer needs.

Management 11

Management Decision-making Stakeholders Customer Success 11