SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. Two Customer-Centric Approaches. That goes back to the nature of their purchases.

Customer Experience 10

Customer Experience Customer Success Onboarding Digitalization 10

SmartKarrot

JANUARY 19, 2023

Role: Customer Success Specialist Location: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Develop a deep understanding of technology to help create customer success best practices.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team.

Customer Success 19

Customer Success Communication Onboarding Construction 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Driving Member outcomes, product adoption, and Member experience.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

MAY 19, 2022

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US (Hybrid) Organization: Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Build deep product and industry knowledge.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

NOVEMBER 11, 2020

In order to stay in business with you for the long term, the customer has to constantly realize the value of your product. It is the job of a customer success manager to constantly demonstrate how your product is adding business value to the customer. What is Customer Value Creation?

Customer Value 10

Customer Value Value Proposition Customer Experience Customer Success 10

Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

DemandFarm

AUGUST 11, 2023

In this context, Revenue Operations (RevOps) has emerged as a pivotal strategy that aims to align sales, marketing, and customer success throughout the customer journey. The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Prioritizing Revenue Over Customer Experiences. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

JANUARY 1, 2024

The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape of customer success strategies. Instead of a sequential process, the focus is now on quarterly value reviews.

Customer Success 8

Customer Success Emotional Intelligence Onboarding Organization 8

SmartKarrot

JANUARY 1, 2024

The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape of customer success strategies. Instead of a sequential process, the focus is now on quarterly value reviews.

Customer Success 8

Customer Success Emotional Intelligence Onboarding Organization 8

SmartKarrot

APRIL 20, 2020

Role: Customer Success Manager II Location: Austin, TX Organization: Khoros Khoros is looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of their rapidly growing customer base. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

MAY 28, 2021

All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

SmartKarrot

JULY 26, 2021

A lot has been said and written about customer experience and still, there are tons of questions on CX. This article attempts to answer some of the most frequently asked questions on customer experience. What is customer experience? Why is customer experience important? contact-form-7].

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 1, 2021

Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. Coach customers to be product experts.

Customer Success 10

Customer Success Account Planning Customer Experience Onboarding 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. customer-centric?support integral to the customer success journey.

Customer Success 10

Customer Success Facilitation Account Planning Customer Experience 10

SmartKarrot

JANUARY 21, 2021

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

Customer Success 10

Customer Success Global Accounts Leadership Account Planning 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase customer engagement through the implementation of quarterly and executive business reviews.

Customer Success 10

Customer Success Negotiation Partnership Management Leadership 10

SmartKarrot

JUNE 1, 2020

Role: Director of Customer Success Location: Newyork, US Organization: Pixalate Pixalate is looking for someone who can lead their International Customer Success team in New York. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value.

Customer Success 10

Customer Success Onboarding Finance Customer Value 10

SmartKarrot

DECEMBER 24, 2020

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Partner with sales, renewals, and consulting leadership to drive customer business outcomes.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

OCTOBER 1, 2021

In today’s fast-paced business world, there is an increasing focus on providing a customer-centric experience by providing a personalized customer experience. A customer-centric mindset is crucial because $98 billion is left on the table every year by organizations that fail to provide simple customer experiences.

Customer Experience 11

Customer Experience Energy and Utilities Decision-making B2C 11

Showpad

DECEMBER 31, 2019

Customer value management leverages the best of three dimensions: dynamic value management, real data from use cases and customer projects, and state-of-the-art technology. . The first dimension is dynamic value management. The focus for this exercise should be the desired customer experience you want to create. .

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119