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Account Strategy Key Account Management Customer Experience Facilitation Account Management Stakeholders Onboarding Profitability Innovation Management More Related Topics >
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KAM Customer Life Cycle

Jermaine Edwards

MARCH 17, 2020

This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the Customer Life Cycle? The term customer life cycle is still very new and can be traced back to the early 90s.

Customer Life Cycle 130
Customer Life Cycle Key Account Management Decision-making Account Management 130
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The Evolution of the Customer Success Renewal Playbook

SmartKarrot

MAY 14, 2020

But instead of drilling further into customer success let us look at a brief history of this function and how it has evolved in the past few decades to become what it is today. . Before 2000: Call-center, Emails and World Wide Web . Between 2000 to 2010: CRM, Web Channels, Mobile App .

Customer Success 10
Customer Success Customer Life Cycle Onboarding Software 10
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