SBI Growth

MAY 11, 2020

In 2000, Reed Hastings. “Curiosity killed the cat” is an old proverb used to warn of the dangers of unnecessary investigation or experimentation. Now, replace “curiosity” with “complacency,” and this new phrase will resonate with many businesses that cease to exist.

Sales 91

Sales Software Software B2B 91

Service Excellence Partners

APRIL 4, 2018

Cognition and Emotion , 2000, 14 (4) 577-606. [5] Sci , 351, 1413-1420 [3] Varey, C., Kahneman, D. 1992) Experiences extended across time: Evaluation of moments and episodes. Journal of Behavioral Decision Making, 5, 169-186 [4] Fredrickson, B., 5] Kahneman, D. Thinking, Fast and Slow. Farrar, Strauss and Giroux, New York, pp. 6] Geng, X.,

Decision-making 52

Decision-making B2B Customer Experience Customer Success 52

Excelerate

AUGUST 2, 2020

In the early 2000’s, Agile exploded on to the scene. The Sales Team, Marketing, Customer Success, Operations, Engineering, even Finance and HR must be involved for a successful move to Agile. Everyone needs to have “skin in the game” and participate in the process.

Prioritization 52

Prioritization Finance Innovation Leadership 52

ClearPoint Strategy

DECEMBER 29, 2020

We paired each of the cohort members with mentors – passionate strategy experts from within our ClearPoint Community – and account managers from our incredible Customer Success team. Town of Amherst, MA. Athens-Clarke County, GA. City of Brooklyn Park, MN. Serving: 50% BIPOC communities Who: Chante Mitchell, Mgmt. City of Dublin, OH.

Government 40

Government Management Customer Success Organization 40

SmartKarrot

MAY 14, 2020

Hence, businesses are getting keen on building effective customer success strategies and the customer success managers (CSMs) are on the spree of honing their skills with the experiences and learnings of their work life. Before 2000: Call-center, Emails and World Wide Web . 2010: SaaS, 2013: Customer Success .

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

JANUARY 22, 2021

The concept of Customer Success has indeed become a critical success factor. The evolution of customer success has walked from time immemorial to the face of the future today. The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution.

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10

SmartKarrot

JULY 27, 2020

Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Customer success blogs have a lot to do with customer success software and customer success association.

Customer Success 10

Customer Success Customer Experience Internet Management 10