What is Net Revenue Retention in SaaS and How to Calculate it Correctly
SmartKarrot
OCTOBER 7, 2020
It is one of the widely used customer success KPIs to measure the performance of a SaaS business. It measures the overall impact on the revenue generation from your existing customers. Now, through existing customers, the following are the cases when your revenues are impacted: When customer churns or leaves your business.
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