Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
Zendesk
OCTOBER 2, 2023
After Squarespace launched in 2004, its sole employee for several years was founder Anthony Casalena, who steadily built up his website building business by maintaining an intense focus on customer satisfaction and feedback. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback.
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