Mercuri International

MAY 22, 2024

Key drivers of this preference include: Changing Buyer Behaviors : Prior to the COVID-19 outbreak in 2020, face-to-face meetings were the standard practice. In May 2020, shortly after the pandemic began, 75% of B2B buyers indicated a preference for virtual sales interactions over face-to-face meetings. This quickly shifted.

Virtual Selling 52

Virtual Selling Sales Artificial Intelligence Emotional Intelligence 52

Planview

AUGUST 16, 2024

Founded in 2004, Benify expanded quickly, building a professional services team of 120 people in 75 countries. Shiji uses Planview PSA not only for daily planning, tracking, and communication, but also for year-end reporting at their Annual Global Portfolio Review. This fast, consistent delivery model helped build trust with customers.

Energy and Utilities 64

Energy and Utilities Decision-making Finance Retail 64

Red Star Kim

JULY 1, 2022

The author is female (remember those original great networking books in 2004 by legendary networker Carole Stone ?) She warns of the problems caused by the digital revolution: “The transformative role that virtual communication has played in our life has a dark underbelly: it dulls our essential social instincts.

Communication 130

Communication Digitalization Media Meetings 130

Red Star Kim

JUNE 20, 2022

It was first published in 2004 and this second edition is from 2008. There is good advice on creating rapport such as authentic listening (including the three levels of listening ) as well as Humanist concepts such as congruence and the use of non-verbal communication and unconditional acceptance (i.e.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Account Manager Tips

MARCH 23, 2021

Is your solution a good fit and does it meet your clients’ needs compared to other suppliers? A 2004 study published in Science Direct by Ivens and Pardo examines the factors that drive key account relationships - and those that don't. Products and services requirements. Are customer satisfaction scores high? Culture of innovation.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Hubspot Sales

JANUARY 22, 2020

Since its launch in 2004, Gmail has become one of the most popular email systems with 1.5 You also have the ability to track email clicks and opens in real-time, and you can access powerful HubSpot tools including templates, meeting scheduling, sales sequences, and more without leaving your inbox. billion active users in 2019.

CRM 91

CRM Communication Management Meetings 91

Service Excellence Partners

MARCH 12, 2017

1] That may not sound like much, but across millions of homes the savings are substantial, helping power companies meet their government-mandated conservation goals. Like the power company, automatically communicating descriptive social norms can move the needle in large populations of small customers. 4] What causes this behavior?

Energy and Utilities 52

Energy and Utilities Government Decision-making Customer Success 52