Zendesk

NOVEMBER 16, 2022

Globally, many organizations may have to slow spending for a variety of reasons, but spending less doesn’t have to translate into loss. This can be a particular challenge for companies historically viewed as a cost center, such as customer service. The customer experience was improved as well, earning a CSAT score of 91.8

Innovation 52

Innovation Digitalization Retail Customer Experience 52

ReviewTrackers

JANUARY 1, 2018

More importantly, these reviews offer a unique insight into the customer experience — into what customers really think and how they really feel about the given product, service, or brand. There’s no question that you should listen to the voice of the customer and track what people are saying on online review sites.

Healthcare 43

Healthcare Advertising Decision-making Customer Experience 43

ReviewTrackers

FEBRUARY 14, 2019

“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. Digitally savvy doctors are already implementing review management tools so that they’re always on top of what patients are saying online. Train your staff to integrate this into the patient experience.

Healthcare 24

Healthcare Insurance Decision-making Media 24

SmartKarrot

FEBRUARY 4, 2022

The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Many companies across industries use adobe tools and services, including marketing, printing, publishing, and digital media. Pluralsight creates and develops digital products that train employees for the digital workplace.

Cybersecurity 10

Cybersecurity Software Software Digitalization 10