Account Manager Tips

MARCH 23, 2021

You're sitting on a goldmine of existing customers that: can deliver an above-average revenue growth; want to invest in your partnership; will co-create value in ways that neither of you could do alone. Like Portrait Software, a small client of mine acquired by Pitney Bowes, a global technology company. Flavio Stiffan ?

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Planview

AUGUST 16, 2024

Founded in 2004, Benify expanded quickly, building a professional services team of 120 people in 75 countries. The PSA solution’s integration with Jira and Salesforce gives us a home base that ties everything together, resulting in better resource management for our internal team, and a better customer experience for our clients.”

Energy and Utilities 64

Energy and Utilities Decision-making Finance Retail 64

Service Excellence Partners

MARCH 12, 2017

Better business reviews Many Customer Success Managers (CSMs) at Software-as-a-Service (SaaS) companies conduct Quarterly Business Reviews (QBRs) with senior executives at key accounts. Besides demonstrating progress vs. the customer’s goals, showing results relative to the customer’s own peer groups has greater impact.

Energy and Utilities 52

Energy and Utilities Government Decision-making Customer Success 52

Planview

APRIL 11, 2019

When the program started back in 2004, the goal was to bring employees from all over the company together to present game-changing ideas, solve business challenges, and introduce exciting new offerings to market. That’s where Spigit’s innovation management software came in. How do they accomplish this? Manual Transmissions.

Innovation 56

Innovation Software Software Marketing 56

Insightly

NOVEMBER 1, 2022

CRM Models: How They Can Boost Customer Profitability. You’ve heard of CRM software, but are you familiar with CRM models? These strategies underpin the process of managing customer data, helping to ensure you make the most of the information you gather. What Are the Benefits of Utilizing a CRM Model? IDIC CRM Model.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

ReviewTrackers

JANUARY 1, 2018

More importantly, these reviews offer a unique insight into the customer experience — into what customers really think and how they really feel about the given product, service, or brand. There’s no question that you should listen to the voice of the customer and track what people are saying on online review sites.

Healthcare 43

Healthcare Advertising Decision-making Customer Experience 43

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Boastcapital is a B2B SaaS automation software that assesses research and development (R&D) tax for businesses. Coupa Software.

Cybersecurity 10

Cybersecurity Software Software Finance 10