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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

Prior to MetaCX, he led customer success at Sigstr (acquired by Terminus) and held various customer management roles during his tenure at ExactTarget/Salesforce Marketing Cloud from 2005 to 2015. Dave is also the host of Value Builders, a podcast that aims to uncover the evolving role of value creation in business relationships.

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Focus on the Experience, and the Numbers Will Come – ALWAYS

Customer Think

You’ve probably all heard – or read about – the Bain statistic from 2005 that goes like this: 80% of executives believe that they are delivering a supe. I originally wrote today’s post for StellaConnect. It appeared on their site on July 13, 2021.

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When the CMO Is the CEO Successor

SBI Growth

In 2005 nearly 50% of Fortune 500 companies had a Chief Operating Officer (COO). In 2015 less than 35% had a COO. Why does this matter to you? Once thought of as the obvious successor to the CEO, the COO is.

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9 Valuable Entrepreneur Training Courses That You Can Take For Free Online

Hubspot Sales

Originally held in 2005, this one-week program from MIT’s Sloan School of Management is now partially available online. How to plan your business logistics. How to pitch and sell to buyers. Building and Leading Effective Teams from MIT OpenCourseWare. Length: Self-paced. Price: Free. Level: Introductory.

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How Sales Operations Can Link Product Management to the Buyer

SBI Growth

In 2005 Sprint bought Nextel for $35 Billion. The founders listened to the blue-collar workers who said “I don’t want to carry a walkie-talkie and a mobile phone.”. Nextel launched Direct Connect, the combination of two communication devices into one. The Nextel customer base became the most loyal and valuable in the industry. Call to Action.

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How to Survive the Workday When You're Sick, Tired, or Just Not Feeling It

Hubspot Sales

In 2005, Karnazes ran 350 miles -- without stopping. Whenever you feel sick, tired, or demotivated enough that you just don’t want to work (but not so sick, tired, or demotivated you can justify a sick day), think of Dean Karnazes. So if he can push through the pain, you can probably fight off the blahs and survive the workday.

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How One Entrepreneur Leveraged Fanatical Prospecting to Build His Business

Sales Gravy

Brian: What Photography Means to Me I got my first digital camera in 2004 or 2005. I got my first digital camera in 2004 or 2005. That's where I put into practice what I had learned in those first few years, and what I was teaching the guys on the field, in order to bring in donations for Habitat for Humanity.