Remove 2005 Remove Account Management Remove Co-Creation
article thumbnail

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. A shared success plan is one of the most important tools in the strategic account management toolbox. It all starts with selecting the right accounts. #4: A process for internal and external value co-creation.

article thumbnail

What agencies and brand need to know about web3, with Jeff Kauffman Jr.

Account Management Skills

If you’re an agency account manager and you want to invest in your career, and upgrade your account management skills, my next Account Accelerator programme starts on 27th January 2022. I got my start skydiving and marketing at the exact same time, which is 2005. I’ve asked a few. Jenny 01:36.