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Since 2010, the average buying group has grown from three to four decision makers to six to 10 according to research by Gartner. 77% of B2B buyers report their last purchase was complex, involving multiple stakeholders. More stakeholders means longer sales cycles. The implications for sellers are significant.
We spent some time on mission and value statements (looking at examples from other private client teams) – and how they are formed through analysis and discussion with stakeholders. An important assessment that I use a lot is for EmotionalIntelligence (EQ). One delegate’s firm had recently merged and integration was a priority.
As the situation becomes complex and the stakeholders and team more diverse, KAM leaders need to leverage more of the people styles, such as coaching, involving and aligning. Evidence for a collective intelligence factor in the performance of human groups. Can you assess your own emotionalintelligence? Woolley, A.
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