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Amongst the delegates were business development executives and managers with responsibility for between three and five clients as part of their firm’s Key Client Programme (KCP) or KeyAccountManagement (KAM).
Similarly, a KeyAccountManagement (KAM) or Account Based Marketing (ABM) approach may help. There are many articles on both of these topics. But in essence, this is an internal cultural issue – do you have a “one firm” approach?
One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and KeyAccountManagement (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).
Differential pricing is rarely discussed in professional services although it is often implicit in keyaccountmanagement. To keep things balanced, Ronald J Baker (US accountant) wrote “Implementing value pricing – a radical model for professional firms” in 2010.
As a consequence, in the last three years, the same amount of keyaccountmanagers, sales reps and sales managers needed 8 % more sales controllers. statistik.arbeitsagentur.de | Social insurance and marginally employed for the work concerned the Classification of Occupations (KldB 2010). PHI Learning.
Since 2010, she has run a strategic digital marketing agency, Harbour 32, with her Swedish husband. David is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist KeyAccountManagement training and consultancy business, based in the UK.
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