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Polarized attitudes towards Key AccountManagement. True Key AccountManagement (KAM) or Strategic AccountManagement (SAM) remains a topic that polarizes the thinking and behaviours of business leaders. Key AccountManagement, what is it really?
The crux of marketing is to anticipate (and meet) client needs whilst maximising profit. Price is a major driver of profit. Differential pricing is rarely discussed in professional services although it is often implicit in key accountmanagement. So marketing is reliant on research and financial knowledge.
Here “ future growth ” and “ potential profit ” are heavily weighted. Their accuracy is 95% in 2012. Ask them about our Key AccountManagement practice. Define the scoring rules. In this example, if “ future growth ” is greater than 30% it gets a 7-10. And so it goes. Lastly, weight each criteria. Is there more to it?
Our target markets span large and small businesses; private, public sector and not for profit sectors; centralised and decentralised buying processes; procurement and user-led purchasing behaviour. Essentially a focus on the most profitable clients. So targeting is often more important and more challenging.
Regardless of the size, maturity or sophistication of your organisation, you can apply these ideas to protect your profits, reputation, relationships and revenues. We saw an example of this in 2012 with the company called Best Buy that had reported a 1.7bn loss in a quarter. Since then, Best Buy has grown profitably every year.
In this regard, it is essential to reduce the effort of sales reporting to a minimum, while still reporting meaningful Key Performance Indicators (KPI) for the sales team and management. An effective sales reporting and information management system can thus offer a real competitive advantage.
18 local startups with less than 250 employees compete against one another in a series of events, such as dodgeball and trivia, to win the most grant money for their non-profit partner. Team Captain and People Operations Manager, Meg White, explains why OutboundEngine participates in Startup Games, “First, it’s for charity!
Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits). A similar approach would be to unite people behind the need to focus on client interests and overcoming competitor activity.
We talked about: why it’s so important for an agency accountmanager to have have that important skill of writing briefs. Now, it’s a really fundamental part of an accountmanager’s role is to write a really good brief. It was 2012 did you say that you started J stratejy? where briefs go wrong.
And mentions that the CIPD bought out three research reports between 2012 and 2014 describing the impact that neuroscience will have on learning. Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager.
– what point in the agency’s revenue growth does an agency typically employ their first accountmanager? – and the implications of having a hybrid accountmanager (someone who plays the combined accountmanager and project manager role, versus keeping the roles separate).
You can also sign up for my weekly news newsletter where I share advice and tips for agency accountmanagers and all of the episodes of the podcast. He is founder, managing director and host of the very popular Agency Dealmasters , which is probably one of the most popular B2B podcasts for both agencies and brands. Jenny 38:26.
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