Remove 2014 Remove Decision-making Remove Emotional Intelligence
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Learning & Development Update: Lean Learning and learning trends

Red Star Kim

Future Skills Bernard Marr is a futurist, strategic advisor to many of the world’s best-known organisations and award-winning author of new book “ Future Skills: The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World” (Wiley, £18.99).

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Half of delegates had average confidence in taking and making telephone calls at the start of the session and half indicated high confidence. This can be of equal importance for consumer (e.g.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

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Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Red Star Kim

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results. And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com).

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Why are questions so important? (Questioning skills)

Red Star Kim

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. How can I help to make this better for us?” “How You see this in multiple choice questions and they can be used as a closing technique.

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How to Be a Good Sales Manager, According to Leaders With High Attainment & Low Turnover

Hubspot Sales

This approach encourages individuals to take initiative, solve problems, and make informed decisions. Inspiration is what makes the whole company tick, and it‘s made up of a combination of our customers and our employees’ motivations — not the activities themselves. Utilize emotional intelligence.

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Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

Neuroplasticity There’s a detailed section on brain basics (including explanations on neurons, neurotransmitters and brainwaves) for those who are unfamiliar with neuroscience which you’ll need to make sense of the later content of the book. There’s information about Howard Gardener’ multiple intelligences and emotional intelligence.