2015, Client Relationships and Leadership

Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit

Red Star Kim

DECEMBER 9, 2022

Thought leadership is a fantastic strategy to lead integrated, multi-channel campaigns and here are some current examples. So here is a Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit. client relationship management (CRM) (kimtasso.com) JLL. Arcadis: The Sustainable Cities Index.

Leadership

Leadership Marketing Future of Work Profitability

Spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum

Red Star Kim

SEPTEMBER 14, 2023

That would give anyone great insight into leadership and management. Leadership Development Programme Last year I worked with Richard to research and develop the exciting new Leadership Development Programme for practice and functional leaders in the professions. No surprise that he’s a networking super-connector.

Management

Management Leadership Innovation Government

28th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023)

Red Star Kim

NOVEMBER 24, 2023

Preparing M&BD professionals for the future – learning, skills (kimtasso.com) Neuroscience for learning and development by Stella Collins (kimtasso.com) Thought leadership Veteran professional services PR guru Tim Prizeman joined Rhea Wessel from The Thought Leadership Institute. His QR code to pose questions was well used.

Digitalization

Digitalization Leadership Marketing Brainstorming

Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management

Key Account Management Account Management Management Client Relationships

Book review: Influential Internal Communication by Jenni Field

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. The model covers both the impact of the leadership team and individual styles. So here’s a book review: Influential internal communication by Jenni Field.

Communication

Communication Facilitation Leadership Remote Working

Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

DECEMBER 5, 2023

Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits). It was interesting to learn how Business Development Executives work with managing client relationships”.

CRM

CRM Marketing Interpersonal Skills Client Relationships

PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Red Star Kim

NOVEMBER 18, 2022

Meanwhile, elsewhere in the centre a team from Man Bites Dog and Baker McKenzie led a masterclass on thought leadership as the smart growth strategy. Client Experience Management (CEM) in professional service firms (kimtasso.com) 2016. Psychology in marketing and selling from PM Forum 2015 (kimtasso.com). Sustain momentum.

Value Proposition

Value Proposition Procurement Innovation Leadership

Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

APRIL 24, 2023

Yet there was an interesting article In March 2023 17 Top Reasons Lawyers Don’t Call Their Clients – The BTI Consulting Group “High-quality voice dialogue between clients and their relationship partners remains rare. This leaves a lot of room to develop client relationships”.

Emotional Intelligence

Emotional Intelligence Financial Services Decision-making Digitalization

Sales Targeting Toolbox for Professional Services Firms

Red Star Kim

FEBRUARY 8, 2024

On a simpler level, a red-amber-green (RAG analysis) will help fee-earners focus their time and attention on those contacts with the most potential Process focus – Related to pipeline analysis, Andy Lopata offers a helpful framework to analyse relationships based on various stages in building, nurturing and leveraging relationships.

Value Proposition

Value Proposition Key Account Management Digitalization Sales

The BT Ireland Story

Deep Insight

NOVEMBER 14, 2019

It’s a story about Leadership , first and foremost. LEADERSHIP. Back in 2008, BT Ireland knew that it had poor or deteriorating relationships with some corporate and government customers but didn’t have an accurate assessment of the quality of these relationships. This is the BT Ireland story.

Telecommunications

Telecommunications Leadership Government B2B

What can building a personal brand do for you?, with Ash Jones

Account Management Skills

JANUARY 23, 2023

So he is living proof of that where the first video that we ever tried to film in 2015, maybe, it took him six hours to do a two-minute video because he didn’t have the practice. We thought Wallpark was the single greatest mission that we were ever going to be on in our lives honest. He was doing it for the first time.

Advertising

Advertising Internet Media Account Management

How to Boost Sales Productivity with Account Planning

Upland

JANUARY 29, 2024

This key component of account planning involves analyzing current client relationships to uncover areas where additional products or services could be beneficial. Your sales teams can expand your offerings within known accounts, leveraging established trust and empathy with clients. We built a brilliant relationship,” she says.

Account Planning

Account Planning Sales Decision-making Shareholders

Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

SEPTEMBER 5, 2023

And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing. People need time to pay attention to what’s going on inside their heads (reflection) as well as outside.

Facilitation

Facilitation e-Learning Emotional Intelligence Key Account Management

Business Ethics — Why They Matter and How Your Company Can Get it Right [+Expert Tips]

Hubspot Sales

MARCH 14, 2025

Back in 2015, they caused a scandal later known as Dieselgate. A great example can be respecting confidentiality in client relationships not only because the contract requires it, but also to show integrity and retain trust. Volkswagen, the German car manufacturer, is the perfect example of how not to act.

Supply Chain

Supply Chain Stakeholders Investors Decision-making

Strategic Accounts Today

Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit

Spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum

28th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023)

Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Book review: Influential Internal Communication by Jenni Field

Proactive marketing and business development executives – CRM, internal engagement and career insights

PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Sales Targeting Toolbox for Professional Services Firms

The BT Ireland Story

What can building a personal brand do for you?, with Ash Jones

How to Boost Sales Productivity with Account Planning

Book review: Neuroscience for learning and development by Stella Collins

Business Ethics — Why They Matter and How Your Company Can Get it Right [+Expert Tips]

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