Telephone skills for lawyers and accountants β Confidentiality, client experience, accents and gatekeepers
Red Star Kim
APRIL 24, 2023
Telephone Confidentiality Some forms of communication are known to be confidential β for example: email (assuming good cybersecurity) and WhatsApp (encryption). Louise Wilson, Business Manager β Finance at Moneypenny said: βThe data shows that even in an online world, we still seek the reassurance of human interaction.
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