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Change Management – Heads, Hearts and Hands

Red Star Kim

Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change.

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Kim Tasso qualifies as a psychotherapeutic counsellor

Red Star Kim

Level 4 Advanced Diploma in Counselling National Counselling and Psychotherapy Society (NCPS) accredited Heartwood College May 2021 – April 2023 (Two years) Plus 100+ hours supervised clinical practice My research study was on complex post-traumatic stress syndrome (cPTSD) Mental Health First Aider (2021) About · MHFA England Level 5 Counselling Diploma (..)

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Learning & Development Update: Lean Learning and learning trends

Red Star Kim

Tailor employee development programmes Sydney Finkelstein in March 2015 wrote Why a One-Size-Fits-All Approach to Employee Development Doesn’t Work (hbr.org) “Exceptional bosses don’t leave it to HR to create career progression programs for their team members.

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Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Red Star Kim

A press campaign coincided with a Vario networking and training event – including emotional intelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

In 2015 Accountants’ phone manner leaves callers cold – Accountancy Age a survey found that less than a quarter (22%) of 1,000 British consumers are happy with the way accountancy firms handle their phone calls – amongst the lowest scoring industries marginally above printers and care dealers.

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Why are questions so important? (Questioning skills)

Red Star Kim

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.

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What is Socratic questioning? (Questioning skills)

Red Star Kim

Ask a series of focused, open-ended questions that encourage reflection (Clark & Egan, 2015). For notes on reflection: Marketing Continuing Professional Development (CPD) (kimtasso.com) You may or may not have a specific goal in mind when you ask questions. – Kim Tasso March 2010 How do you close a sale?