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See the section below on negotiation. When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new.
It’s helpful in conversations, critical thinking and negotiation. Ask a series of focused, open-ended questions that encourage reflection (Clark & Egan, 2015). Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing.
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com). This way we build mutual understanding and empathy. Everyone is different.
Particularly to equip M&BD teams with the skills needed to add strategic value : Strong technical capabilities Ability to develop strong relationships with key stakeholders Detailed knowledge of the business Advanced communication skills Inquisitive and commercial mindset Ability to influence Emotionalintelligence Strategic and lateral thinker (..)
Active Listening (Video) (kimtasso.com) There’s analysis of the use of “ and” rather than “but ”, the idea of priming conversations and distortions, deletions and generalisations), influential speaking (framing and the Milton model, “agreement is influence, disagreement is resistance”, pre-frames, softening requests), negotiation (chunking), presentations (..)
There’s information about Howard Gardener’ multiple intelligences and emotionalintelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.
These numbers are shocking but accurate, as the study was more recently replicated in 2015 and came up with similar results. Of course, some topics are non-negotiable (such as anti-harassment training), but skills-based training should be based on the companys industry and employee needs. Anyone who stays learning stays young.
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