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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

A follow-up study SAMA conducted a year later showed a shift in top customer expectations, including: Thought leadership on real-time challenges Pricing flexibility and creativity Process automation Longer payment terms and return policies Effectiveness in hybrid working environments. But that’s a topic for a different day. 4: Focus on value.

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Campaigns, thought leadership and project management – Early engagement, scoping and risk management

Red Star Kim

At the recent PM Forum online workshop on campaigns, thought leadership and project management there were 17 delegates from legal, accountancy and insolvency firms located in London, Belfast, Sutton Coldfield, Manchester, Newcastle, Cambridge and Dubai. Achieve early sense-checking and promote bold and innovative thinking.

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Spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum

Red Star Kim

That would give anyone great insight into leadership and management. He introduced the sector’s first management excellence awards (securing the FT and Harvard as knowledge partners) whilst spearheading the innovative “unsung heroes” campaign for business support professionals. No surprise that he’s a networking super-connector.

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Inspire Innovation with Our Ultimate Holiday Gift Guide

Planview

Are you an idea champion, ready to inspire innovation in your company? Then you’re also going to love Spigit’s 2015 Ultimate Holiday Gift Guide, with a handpicked selection of gifts to help you inspire innovation in your organization. Try these stellar innovation books, all under $20. Give the Gift of Things.

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PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Red Star Kim

Meanwhile, elsewhere in the centre a team from Man Bites Dog and Baker McKenzie led a masterclass on thought leadership as the smart growth strategy. Innovate client experience. During questions she talked about adapting quickly using sprints but reflected that most law firms kept their innovation hub separate. Sustain momentum.

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Strategy Execution: 5 Organizations That Have Done It Well

ClearPoint Strategy

This shift in thinking came about in 2015 after city administrators read the book, “We Don’t Make Widgets: Overcoming the Myths that Keep Government from Radically Improving.” Work with vendors to innovate and drive value. Gaining leadership buy-in. Attract “transformational leaders” and energize employees. Origin Bank.

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20 Best Business Books of 2017

Hubspot Sales

Hacking Innovation. From “baseball cards” distilling each employee’s strengths and weaknesses to computerized decision-making systems that make weighted decisions -- this is an unconventional business book that will stretch your idea of leadership. Weird in a World That's Not. Tribe of Mentors. Lead and Disrupt. Unshakeable.