Remove 2015 Remove Meetings Remove Negotiation
article thumbnail

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

At that time, customers told us they were less focused on price in negotiations and more focused on keeping the business running, with expectations including: Changes (increase or decrease) in supply chain deliveries Delays in payment schedules Changes in allocation of volume contracted.

article thumbnail

12 Essential Negotiation Skills For Salespeople

Hubspot Sales

Sales negotiation is a delicate art. Even if you've properly qualified a prospect and correctly managed their expectations through the sales process, the deal can still end in a negotiation. That's why every salesperson needs to have a solid grip on how to negotiate effectively. Why is negotiation important in sales?

article thumbnail

What is Socratic questioning? (Questioning skills)

Red Star Kim

It’s helpful in conversations, critical thinking and negotiation. Ask a series of focused, open-ended questions that encourage reflection (Clark & Egan, 2015). Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing.

article thumbnail

9 Essential Stages for Every B2B Pipeline

Hubspot Sales

As recently as 2015, a sales pipeline was a rudimentary look at your ability to meet or exceed your quota on an aggregate basis. Meeting scheduled — typically referred to a scheduled introductory meeting where a salesperson would qualify the prospect and determine if they were worth pursuing. Negotiation.

B2B 134
article thumbnail

Why are questions so important? (Questioning skills)

Red Star Kim

See the section below on negotiation. When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new.

article thumbnail

The Ultimate Guide to Creating and Using a Sales Playbook

Hubspot Sales

A sales playbook is a document outlining your sales process; buyer personas; call scripts and agendas; sample emails; discovery, qualification, demo, and negotiation questions; proposal guidelines; and/or competitive intelligence guidelines. In this section, upload or link to recordings or screencasts of high-quality meetings.

Sales 145
article thumbnail

Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Red Star Kim

Whilst we know that fee-earners need to act in a timely way to meet deadlines, they may be under extreme pressure to respond to client demands, meet regulatory time limits, cover for absent colleagues, recruit and train fee-earners and tackle all manner of other management responsibilities. We must be realistic about time constraints.