article thumbnail

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic. Once a deal has been negotiated and closed, your organization must be aligned and agile enough to quickly execute the co-value plan.

article thumbnail

Defeating the "No-Decision" Trap: The Power of Divergent Thinking

Holden Advisors

In our experience, the real problem boils down to one thing—the inability to create and build a business vision that propels your customer’s organization to embrace change. References: 1 Kahneman and Tversky, 1979 2 Forrester Research, Myth-busting insight, 5/25/2015 3 Alison Wood Brooks and Leslie K. They sell potential.

article thumbnail

Strategy Execution: 5 Organizations That Have Done It Well

ClearPoint Strategy

Every organization must make a big strategy shift at some point or another to stay at the forefront of its industry. This shift in thinking came about in 2015 after city administrators read the book, “We Don’t Make Widgets: Overcoming the Myths that Keep Government from Radically Improving.” organization can receive.

article thumbnail

Elevating women and embracing equity: How 3 organizations make a difference

Zendesk

After trying—to no avail—to mobilize organizations on their behalf, Spring decided to turn to her personal network. Many organizations are also interested in partnering with Spring ACT to bring Sophia to their local communities. Human rights and technology have the power to transform the world we live in,” Spring says.

article thumbnail

How To Find Strategic Leaders In Your Organization

Aepiphanni

This was proven by a 2015 PwC study which revealed that only 8% of the study’s respondents are effective in leading strategic organizational transformation. The same belief can be applied when trying to pinpoint and develop strategic leaders in your organization. Give the team access to other strategists.

article thumbnail

Valuable resource on change management – The Association of Change Management Professionals (ACMP) Standard for Change Management

Red Star Kim

Terms and definitions are listed, including change management: “ The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits”. Assess organization culture(s) related to the change. The remaining pages cover the code of ethics. Key concepts.

article thumbnail

Learning & Development Update: Lean Learning and learning trends

Red Star Kim

Organizations need to move from measuring CPEs (Continuing Professional Education) earned to measuring business outcomes created. Give employees short, bite-sized learning opportunities , which can take the form of digestible, hour-long courses on topics of relevance to an employee’s immediate challenges or opportunities.