This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Selling Skills 2018. 2018 is going to be even bigger. Video will be a major selling trends in 2018. The most important sales skill we’ll see in 2018 is once again Challenger Selling,” Ben Cotton, Senior Manager, EMEA Sales Enablement. Emotionalintelligence. Video skills. Ability to be honest.
An important assessment that I use a lot is for EmotionalIntelligence (EQ). Furthermore, whereas personality is fairly fixed we can improve our emotionalintelligence. There is also a post on emotionalintelligence and leadership Research on leadership and emotionalintelligence (EQ) (kimtasso.com).
The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotionalintelligence. Let me explain. . Congruence.
(kimtasso.com) June 2022 Research on leadership and emotionalintelligence (EQ) (kimtasso.com) September 2021 Building rapport in the digital space (kimtasso.com) June 2021 Better Business Relationships book by Kim Tasso (Bloomsbury) March 2021 Executive Engagement Strategies by Bev Burgess (kimtasso.com) August 2020 trust for better business relationships (..)
Research on leadership and emotionalintelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotionalintelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change.
14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotionalintelligence?
There’s research on call handling by lawyers in this 2018 post: Client Experience Management (CEM) – Research into the client journey (kimtasso.com) Increasingly, digital marketing experts are using campaigns to increase telephone calls. As scripts can hamper human connection, personality and authenticity.
In a July 2022 article in Forbes he lists: Digital literacy Data literacy Technical skill Digital threat awareness Critical thinking Judgement and complex decision making Emotionalintelligence and empathy Creativity Collaboration and working in teams Interpersonal communications Working in gigs Adaptability and flexibility Cultural intelligence and (..)
Here are some of the key points mentioned by the delegates Authenticity means knowing your values and being yourself within a professional environment Leadership: Authenticity, values and culture – an overview (kimtasso.com) Empathy with the Board, division leaders, fee-earners and team members.
A press campaign coincided with a Vario networking and training event – including emotionalintelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.
Creativity and good and bad stress – Kim Tasso There’s a great article from Harvard Business Review “Five things to do when you feel overwhelmed by your workload ” (August 2018).
Sales organizations face a paradox: although many continue to increase hiring, attrition is on the rise, according to our 2018-2019 Sales Performance Report , creating a major pain point. What’s the problem? Only a few organizations use a current candidate profile to find new talent.
There’s guidance for parents on how to help children recognise and name emotions and to model stress tolerance. Emotional Regulation – A key element of EmotionalIntelligence (EQ) (kimtasso.com) Building Resilience – Regulation, Reframing, Relationships and Reflection (kimtasso.com) Tools: Develop emotional maturity.
When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.
Data entry and administrative tasks took up so much time in 2018 that sales professionals could only spend one-third of their time making sales. Complex Problem-Solving and EmotionalIntelligence While AI has made significant strides in problem-solving and data analysis, it still needs to improve emotionalintelligence and adaptability.
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com). This way we build mutual understanding and empathy. Everyone is different.
There are many aspects of consulting competencies and attributes: emotionalintelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk
If you consider that, according to HubSpot’s “State of Inbound 2018” report, only 5% of salespeople said that the leads they receive from marketing are “very qualified,” your first step should be to get marketing and sales in agreement about what constitutes a sales qualified lead (SQL).
(Video) (kimtasso.com) July 2021 Never split the difference: Negotiating by Chris Voss (kimtasso.com) May 2021 Book review – Persuasion: The art of influencing people by James Borg (kimtasso.com) March 2021 Active Listening (Video) (kimtasso.com) November 2020 Selling Basics – Detectives and DMUs (Video) (kimtasso.com) October 2020 Soft skills – (..)
The most essential tools in a recruiter’s toolbelt are emotionalintelligence and great writing. Related: Diversity and Inclusion at Help Scout: 2018 Update. While certainly many talented recruiters worked their way up through years of experience, it’s not the only pathway. Can you connect easily with strangers?
Improve self-awareness (and emotionalintelligence) Emotionalintelligence (EQ or EI) quotient is a technical term covering many soft skills. Here’s my view of the top three soft skillsets for barristers 1. We also need to know how others perceive us – whether team members, subordinates, leaders, referrers or clients.
Designated as one of the top 2018, 2017, and 2016 CS influencers and strategists, she fuels her passion by helping companies build high-yielding customer lifecycles and by educating individuals about emotionalintelligence. An avid speaker and writer, Emilia has addressed several professionals at various events and summits.
But there are different proficiency levels The McKinsey Modern Marketing model (2020) which splits capabilities from enablers I like the inclusion of neuroscience, predictive, innovation and adaptability skills in the 2018 advanced marketing management model of Dimitriadis, Dimitriadis and Ney Ever changing digital marketing skills frameworks – see, (..)
Leadership, emotionalintelligence and teams in change management. Winning their hearts – and emotional commitment – is tougher. Research on leadership and emotionalintelligence (EQ) (kimtasso.com). We welcomed delegates from legal, accountancy and financial services firms.
We organize all of the trending information in your field so you don't have to. Join 105,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content