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The 8 Skills Salespeople Will Need to Be Successful in 2018

Hubspot Sales

Selling Skills 2018. 2018 is going to be even bigger. Video will be a major selling trends in 2018. The most important sales skill we’ll see in 2018 is once again Challenger Selling,” Ben Cotton, Senior Manager, EMEA Sales Enablement. Emotional intelligence. Video skills. Ability to be honest.

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Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

An important assessment that I use a lot is for Emotional Intelligence (EQ). Furthermore, whereas personality is fairly fixed we can improve our emotional intelligence. There is also a post on emotional intelligence and leadership Research on leadership and emotional intelligence (EQ) (kimtasso.com).

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A general law of interpersonal relationships?

Red Star Kim

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

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Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships

Red Star Kim

(kimtasso.com) June 2022 Research on leadership and emotional intelligence (EQ) (kimtasso.com) September 2021 Building rapport in the digital space (kimtasso.com) June 2021 Better Business Relationships book by Kim Tasso (Bloomsbury) March 2021 Executive Engagement Strategies by Bev Burgess (kimtasso.com) August 2020 trust for better business relationships (..)

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Change Management – Heads, Hearts and Hands

Red Star Kim

Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change.

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Telephone call challenges: Emotions, data, selling and follow up

Red Star Kim

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

There’s research on call handling by lawyers in this 2018 post: Client Experience Management (CEM) – Research into the client journey (kimtasso.com) Increasingly, digital marketing experts are using campaigns to increase telephone calls. As scripts can hamper human connection, personality and authenticity.