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Addleshaw Goddard (lawyers) – Brand campaign An article in Marketing Week reports that the firm never ran a brand campaign pre-2021. Prior to 2019 there were no marketing analytics in place. The firm had never worked with a creative agency or run a digitalmarketing campaign. Some competitors enjoyed 2.5
The challenge was to raise BBK’s profile in an increasingly busy space and ensure that it integrated with the firm’s wider digitalmarketing (especially it’s SEO and Google rankings). After the campaign, the evergreen content served as a valuable digital asset that continued to draw traffic to the site.
However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digitalmarketing throughout the professional services client journey. Would you recommend doing a professional marketing diploma as it incorporates digitalmarketing?
While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. This had been exacerbated by Covid and working from home practices. Referrer management activities were varied and sometimes creative.
The OnePlace legal client relationship management system was acquired by InTapp in 2019. The system includes “who knows who” intelligence, stay-in-touch reminders and prospecting. OnePlace/Intapp Another delegate mentioned he liked using this system. It stopped using the OnePlace name in February 2023.
Integrating marketing and sales strategies There were several occasions where the need for better integration between marketing (driven by campaigns from the marketing and digitalmarketing teams) and selling (supported by business developers but often led by fee-earners) was mentioned.
Digital skills. Account management and selling skills. Proactive Marketing/BD Executive (Oct 2020) – Session highlights (kimtasso.com) October 2020. Six themes for Proactive Marketing and BD Executives (2019) (kimtasso.com) January 2020. Proactive Marketing Executive workshop (kimtasso.com) February 2017.
Satisfaction rates continue to rise (from 2019 to 2021 surveys from 85% to 88%). The campaign comprised webinars, videos and insight and resulted in 2,900 points of contact with people Go-to advisors that clients want by their side Its third client survey measuring the same things so that a benchmark is formed.
Geographical and psychological distance can seem larger when in a digital space. Ideas to enhance engagement To reduce “us and them” (fee earners and marketing) feelings we can try to invoke a sense of ingroup and a shared social identity. Finding ways to meet with people in real time (such as at social events) can help.
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