Remove 2019 Remove Acquisition Remove Digital Transformation
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The Intersection of Big Data, Customer Experience (CX), and Digital Transformation

SBI Growth

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. The terms (e.g.

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Research update on the most in-demand soft skills

Red Star Kim

It’s interesting that consciousness, creativity, collaboration and curiosity were identified by Greg Orm in 2019 The Human Edge – How curiosity and creativity are your superpowers (kimtasso.com). Stephen M Kosslyn makes similar points – focusing on emotion and context – in the article Are You Developing Skills That Won’t Be Automated?

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Slightly over a third of the respondents indicated that their company’s logo churn was between 0-5%.

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Slightly over a third of the respondents indicated that their company’s logo churn was between 0-5%.

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Digital transformation. Slightly over a third of the respondents indicated that their company’s logo churn was between 0-5%.

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Leadership Lessons from Planview CFO Chris Nester

Planview

I was involved in large acquisitions, their IPOs, and their subsequent return to a private company. While we launched the project in late 2019, most of it was done during the COVID-19 pandemic. It fostered a culture in which you were expected to rotate and do many jobs in the finance department.