Red Star Kim

NOVEMBER 8, 2022

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. Such as the way we start or end our emails and how we message by text and on WhatsApp.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

DECEMBER 12, 2023

Delegates represented a variety of roles – many were MBD generalists covering a range of activities (planning, marketing communications, client listening, account management, campaigns, pitches etc). Others specialised in subjects such as events and internal communications.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

OCTOBER 10, 2023

In a July 2022 article in Forbes he lists: Digital literacy Data literacy Technical skill Digital threat awareness Critical thinking Judgement and complex decision making Emotional intelligence and empathy Creativity Collaboration and working in teams Interpersonal communications Working in gigs Adaptability and flexibility Cultural intelligence and (..)

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

DECEMBER 15, 2023

We require communication to survive”. This sense of safety is passed onto others in a process called co-regulation (see Emotional contagion, delegation, coaching and team meetings (kimtasso.com) ). There’s guidance for parents on how to help children recognise and name emotions and to model stress tolerance.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

DECEMBER 19, 2023

A press campaign coincided with a Vario networking and training event – including emotional intelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Hubspot Sales

NOVEMBER 23, 2020

The level of fatigue isn't shocking -- especially in the 2020 sales industry. As part of our 2021 report , HubSpot sat down with sales leaders, like Elsesser, to learn how they're successfully navigating change, leading teams, and increasing deals in 2020. That's a problem.". Encourage your team to decompress. Elsesser asks.

Sales 131

Sales Emotional Intelligence Leadership Sales Analytics 131

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Ask them to provide coaching and mentoring support to the next generation.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

AUGUST 14, 2023

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. SEO update for professional services (October 2020) (kimtasso.com) Show don’t tell Telling isn’t selling. Show them by evoking emotions.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. How it is better than competitors?

Value Proposition 100

Value Proposition Emotional Intelligence Sales e-Learning 100

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

FEBRUARY 22, 2024

(Video) (kimtasso.com) July 2021 Never split the difference: Negotiating by Chris Voss (kimtasso.com) May 2021 Book review – Persuasion: The art of influencing people by James Borg (kimtasso.com) March 2021 Active Listening (Video) (kimtasso.com) November 2020 Selling Basics – Detectives and DMUs (Video) (kimtasso.com) October 2020 Soft skills – (..)

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Zendesk

APRIL 26, 2021

Communication skills. Support leaders can provide empathy training , but it’s also a good idea to hire support reps who can already put themselves in an angry customer’s shoes and communicate that understanding to the customer. Customer service messaging skills include: Clear written communication. Messaging skills.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100

Zendesk

JANUARY 19, 2021

According to the Zendesk Customer Experience Trends Report 2020 , nearly half of customers say they would switch to a competitor after just one bad experience. Poor communication escalates the conflict. Poor communication escalates the conflict. Choose the best communication channel. Those are high stakes!

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Mercuri International

MAY 22, 2024

Key drivers of this preference include: Changing Buyer Behaviors : Prior to the COVID-19 outbreak in 2020, face-to-face meetings were the standard practice. In May 2020, shortly after the pandemic began, 75% of B2B buyers indicated a preference for virtual sales interactions over face-to-face meetings. This quickly shifted.

Virtual Selling 52

Virtual Selling Sales Artificial Intelligence Emotional Intelligence 52

MDI Training

MAY 30, 2023

IDGs aim to help you as a leader develop your emotional intelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotional intelligence or develop a sustainability-oriented leadership personality. Who works with IDG?

Leadership 52

Leadership Digital Transformation Emotional Intelligence Co-Creation 52

Red Star Kim

JANUARY 23, 2023

January 2023 | COUNSEL | The Magazine of the Bar of England and Wales (counselmagazine.co.uk) Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications). I conducted research to support a book on “Soft skills for lawyers” which was published in 2020.

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

SmartKarrot

OCTOBER 16, 2020

Let me put it this way, Say, a garment manufacturing company began with 5000 customers on the 1st of January 2020 and had 4500 clients by 31st December 2020, the attrition rate would be 10 percent. Communicate with your existing clients and build a rapport with them. That is when the magic of marketing begins.

Artificial Intelligence 10

Artificial Intelligence Emotional Intelligence Manufacturing Customer Experience 10

Red Star Kim

OCTOBER 13, 2023

These are not aligned to professional services marketing. They focus on marketing rather than business development.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

DECEMBER 7, 2023

Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) Rapport and communication The bulk of the book is in chapters covering making a connection with a focus on rapport development. kimtasso.com) January 2014 The post Book review – Can we start again?

Emotional Intelligence 100

Emotional Intelligence Publishing Communication Negotiation 100

Red Star Kim

OCTOBER 18, 2022

And there’s further support for this from a HBR article on social intelligence and the biology of leadership by Daniel Goleman (of Emotional Intelligence fame) and Richard Boyatzis (see also Helping people change: Coaching with compassion (kimtasso.com) ). Key characteristics of levels in the Emergent Leadership Model.

Organization 130

Organization Innovation Management Leadership 130

Zendesk

JUNE 3, 2021

This is critical in a department that’s focused on emotional intelligence and empathy. To keep tabs on your employees’ mental health and open a line of communication during the pandemic, create a check-in channel on Microsoft Teams, Slack, or whatever tool you use to communicate as a group.

Remote Working 105

Remote Working Emotional Intelligence Meetings Software 105

PandaDoc

JULY 11, 2022

Sales experience matters, but there are other qualities to look for in a sales candidate: Grit Coachability Composure Efficiency Persistence Emotional Intelligence Self-Awareness. This is another thing you can learn by looking at your best sales reps and by asking the right questions during interviews.

Sales 52

Sales Emotional Intelligence Decision-making Software 52

Red Star Kim

JULY 25, 2023

Rumination is a key factor in maintaining depression (Watkins and Roberts, 2020). Having fewer concepts or words to differentiate discrete negative emotions is associated with higher levels of depression after stressful life events (Starr et al, 2020). Work that mental muscle. A common example is reframing fear into excitement.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246