Red Star Kim

SEPTEMBER 29, 2023

Qualities sought in NEDs included: financial literacy, tech literacy, ESG knowledge, change management experience, people literacy, interpersonal skills, team collaboration, consensus-building, intellectual capacity, integrity and independent-minded. Experience in stakeholder management and funding is also desirable.

Meetings 130

Meetings Government Management Finance 130

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. Sales skills There are numerous inventories of what selling skills and qualities are needed.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

FEBRUARY 15, 2024

It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier. Coaches and consultants use facilitation skills. 77% Good 15% OK 8% Poor Which consulting skill do you most need to develop?

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Zendesk

MAY 26, 2021

Technical skills are important, but soft skills matter, too. Here are the top customer service skills your customer service representatives need: Language and tone. Clear communication. Interpersonal skills. Collaboration skills. Clear communication. Interpersonal skills.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

APRIL 26, 2021

Messaging skills. Communication skills. Remote work skills. Customer service software skills. Support leaders can provide empathy training , but it’s also a good idea to hire support reps who can already put themselves in an angry customer’s shoes and communicate that understanding to the customer.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. I observed that in the brave new digital world where silence felt uncomfortably like a technology glitch, it was as if our listening skills evaporated.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100