Zendesk

JULY 30, 2021

The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. So people turned to digital channels—like ecommerce shopping and contactless store pickup. And that happened almost overnight, too.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Hubspot Sales

MARCH 18, 2020

Writing emails, prospecting leads, entering data, and scheduling meetings were activities that consumed the majority of their workday. They're relatively easy to automate in 2020. In this post, you'll find the 9 best sales automation tools for generating, researching, and closing leads in 2020. HubSpot Sales Hub.

Sales 126

Sales Remote Working CRM B2B 126

Outbound Engine

DECEMBER 17, 2019

That’s why using a chat service is one of our easy marketing ideas for 2020. An initial face-to-face meeting, then more in-person meetings to follow up or hammer out the details, and finally an in-person signing on the dotted line. Obviously, we are huge believers in digital marketing at OutboundEngine.

Marketing 85

Marketing Acquisition Decision-making Meetings 85

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Hubspot Sales

AUGUST 11, 2020

It’s safe to say 2020 has been the year of virtual meetings. Everything from large-scale conferences to staff meetings, to meetings with prospects, are hosted remotely. Zoom has likely been the most-used app of 2020. Meeting participants can join calls hosted on this platform from anywhere — no downloads required.

Software 143

Software Software Meetings Remote Working 143

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Nutshell

OCTOBER 30, 2020

With in-person events temporarily postponed due to health concerns, virtual event platforms have taken center-stage in 2020. If you’ve been online at all in 2020, you’ve seen an advertisement promoting a virtual event. This kind of tool is different from a virtual meeting software like Zoom or GoToMeeting.

Software 71

Software Software Internet Digitalization 71

Showpad

MARCH 11, 2020

Recently, our US-based team headed to Chicago while our EMEA Showpadders gathered in Ghent, Belgium for our 2020 Revenue Kickoffs (RKO). And as the Chief Customer Officer, I am more envirgorated than ever to partner with our customers to become best-in-class in sales enablement and digital transformation. Here are my three takeaways.

Digital Transformation 64

Digital Transformation Transportation Manufacturing Digitalization 64

Red Star Kim

MARCH 4, 2024

This book is helpful in navigating a host of differences: Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) Sadly, there are still occasions where there is gender bias What do you do when a male colleague doesn’t like women? And it’s easy to miscommunicate in digital communications.

Management 147

Management Communication Leadership Digitalization 147

Brooks Group

APRIL 7, 2025

Just return to your 2020 playbook. Building Resilience and Agility Back in 2020, our VP of Sales Performance Research , Michelle Richardson, created a weekly sentiment survey of sales leaders. We discovered sales professionals at the time didnt know how to use digital tools effectively. Its not unrealistic.

Sales Leadership 52

Sales Leadership Leadership Supply Chain Sales Training 52

SBI Growth

JULY 23, 2020

You’ve likely built your selling career on face-to-face sales pitches and the always productive dinner meeting. As a sales leader, you understand better than most the power of face to face interaction. You’ve set your team’s strategy for the year.

Meetings 102

Meetings Sales Digital Transformation Software 102

Red Star Kim

FEBRUARY 6, 2023

Vuture – his first martech contribution in the digital marketing space – is a recognised and trusted system for many professional services firms. Data is the lifeblood of both traditional and digital marketing. Although HubSpot has suggested the figure is closer to 22% with data from 2013-14 Database Decay Simulation (hubspot.com) ).

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Red Star Kim

MARCH 17, 2023

And I attended the VR awards – without a headset – back in 2020. Although I was intrigued by some professional service firms who dipped their recruitment toe in virtual worlds through SecondLife in the early 2000s. The Metaverse opportunity? appeared first on Kim Tasso.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Hubspot Sales

NOVEMBER 17, 2020

2020 has been a year of massive change. But what does "growth" mean in 2020? In August 2020, Yelp reported that 165,735 businesses indicated that they have closed, and 97,966 (60%) of those were reported as permanent closures. In 2020, there was no playbook. But leveraging technology is only part of the puzzle.

Virtual Selling 126

Virtual Selling Shareholders Decision-making Communication 126

Red Star Kim

SEPTEMBER 26, 2022

And where they want to spend more time in the future: 30% digital marketing, content marketing and social media. These articles relate to marketing qualifications: New CIM professional marketing qualifications – 2020 (kimtasso.com). Building rapport in the digital space (kimtasso.com). 22% pitches and tenders.

Digitalization 147

Digitalization Media Marketing Communication 147

Red Star Kim

FEBRUARY 12, 2024

Meet their needs. 17% What is great writing (fundamentals) 33% Persuasive writing 17% Communications strategy 17% Writing for digital media 17% Writing tools (including AI) How good is your grammar and use of English? Remember their interests. Provide something of value. Make an emotional connection – Connect with your reader.

Media 130

Media Financial Services Advertising Decision-making 130

Freshworks

JANUARY 25, 2021

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. In 2020, we saw digital transformation happened at breakneck speed. Focusing on your customers.

Customer Experience 98

Customer Experience Digital Transformation Digitalization Publishing 98

Red Star Kim

JUNE 15, 2023

no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). Some firms provide templates of different types of KAM meeting types. (profit, growth and core legal services) How can Nexl help law firms execute their Strategic Account initiatives? (no-data-entry

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

JULY 17, 2023

This honest book, written by a young lawyer in 2022, provides insight and guidance on building your network Book review – Great networking by Alisa Grafton (kimtasso.com) How to appear more confident Prepare and plan – Give yourself time to prepare properly for meetings. Consider in advance what you might want to say.

Communication 130

Communication Meetings Financial Services Government 130

Showpad

APRIL 3, 2020

With face-to-face buyer meetings no longer an option, digital marketing is all the more vital in supporting the sales process. The post Sales Enablement News Roundup – April 3, 2020 appeared first on Showpad. The following news and content will help you stay virtually connected, both internally and with your customers. .

Sales 52

Sales Prioritization Digitalization Customer Experience 52

Mercuri International

JUNE 10, 2020

It’s no surprise that sales strategies are having to pivot to meet the changing demands and context of the current market. 2020 is presenting a perfect storm when it comes to rapid market change – copywriters are struggling to come up with synonyms for the word ‘unprecedented’. No train, no gain.

Remote Working 98

Remote Working Key Account Management Finance Banking 98

MTD Sales Training

APRIL 19, 2020

In its third edition of ‘the State of Sales’ report in 2020, SalesForce reported that “Sales reps have increased their time connecting virtually with customers at a rate 3x greater than connecting in person.”. So, what would be the best practices to adhere to when meeting up with a client virtually? Virtual Meeting Don’ts.

Meetings 62

Meetings Virtual Selling Decision-making Software 62

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Red Star Kim

JANUARY 26, 2024

There were lots of ideas for appearing confident when communicating electronically or participating in virtual meetings. 8% Day-to-day role within the team 8% Learning new things 50% Presentations/public speaking 8% Actual or virtual meetings 8% Social/conversations 17% Conflict situations Do you avoid things that make you feel nervous?

Meetings 130

Meetings Digitalization Communication Management 130

Red Star Kim

APRIL 24, 2023

Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Zendesk

AUGUST 10, 2021

SaaS startups have a real opportunity to capitalize on the shift to a truly digital-first world, and among the top cloud companies named in the Forbes Cloud 100 this year, the vast majority are using Zendesk to give their customers a great experience. ” Jeff Titterton, Chief Operating Officer at Zendesk. .

Software 98

Software Software Decision-making Prioritization 98

Nutshell

NOVEMBER 26, 2020

2020 has been weird. Yes, 2020 has been weird, it has been tough, and everybody is feeling it. On this note, most marketers know that digital natives (or “millennials”) are notoriously selective when choosing brands , and strongly prefer to do business with brands that they trust. ” —Meister Eckhart (1260-1328).

Advertising 118

Advertising Digitalization Media Decision-making 118

Zendesk

OCTOBER 27, 2021

Neesha Hathi, EVP & Chief Digital Officer for Charles Schwab, says that gives businesses a window to build and solidify trust for the future. Meeting customer needs. But adapting its philosophy in a digital world meant rethinking what clients needed and wanted when it came to financial planning. That’s where Hathi comes in.

Digitalization 52

Digitalization Investors Finance Government 52

Zendesk

APRIL 9, 2021

With CX mattering more than ever before, businesses need to learn how to meet heightened expectations and satisfy changing tastes. CX management can help businesses meet customer expectations and provide positive experiences. CX management can help businesses meet customer expectations and provide positive experiences.

CXM 98

CXM Customer Experience Digitalization Meetings 98

SBI Growth

FEBRUARY 21, 2021

” Now, companies worldwide have adapted to new digital capabilities to operate better than ever before, but many. Nearly 1 year ago, the economy had come to an abrupt halt as many organizations waited to be ushered into a “new normal.”

Digitalization 79

Digitalization Organization Meetings Customer Experience 79

Insightly

MAY 25, 2021

In March 2020, Pew Research reported that only 7% of civilian workers in the United States have access to a flexible workplace. Bureau of Labor Statistics in September 2020, 64% of Americans are now working at home. Others introduced new technology to improve digital operations and meet new customer trends. Time tracker.

Finance 105

Finance e-Learning CRM Software 105

Xant

APRIL 1, 2021

In-person meetings and office visits haven’t been possible, and sellers have had to complete the entire sales cycle virtually. As we emerge from a year of unanticipated and unprecedented change and technological growth, here’s how sales teams have adapted and transformed to meet the digital needs of the new sales landscape.

Artificial Intelligence 98

Artificial Intelligence CRM Prioritization Sales 98

Hubspot Sales

JUNE 21, 2021

closed from February to April 2020 , and more than 50% of surviving Black business owners said they’re concerned about the longevity of their companies. Users can direct message each other, participate in virtual events, share meeting links to have one-on-one calls, and more. About 41% of Black-owned businesses in the U.S.

Investors 130

Investors Finance Media Facilitation 130

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. Previously, a deal’s loose ends were sorted out during in-person meetings where sales reps could fall back on their techniques and experience.

Meetings 59

Meetings B2C Stakeholders B2B 59

Nutshell

MAY 26, 2020

When you think of new marketing and sales strategies to boost your business in 2020, direct mail probably doesn’t come to mind. It’s 2020…Does Direct Mail Still Work? We live in a digital world. Yes, digital marketing usually offers more precise detail on audience engagement. It should, though.

Sales 140

Sales Digitalization Marketing Brainstorming 140

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. So some will prepare content, others will develop talks and others will concentrate on meeting referrers and developing relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Zendesk

MAY 21, 2021

The global events of 2020 transformed the ways in which we live and work, and companies continue to feel its impact. Customer expectations are evolving quickly, putting pressure on brands to rapidly invest in new technology to better meet changing needs. 18% either expect their spend to remain the same or aren’t certain yet.

Digitalization 52

Digitalization Customer Experience Meetings 52