Nutshell

OCTOBER 30, 2020

With in-person events temporarily postponed due to health concerns, virtual event platforms have taken center-stage in 2020. If you’ve been online at all in 2020, you’ve seen an advertisement promoting a virtual event. This kind of tool is different from a virtual meeting software like Zoom or GoToMeeting.

Software 71

Software Software Internet Digitalization 71

Showpad

MARCH 11, 2020

Recently, our US-based team headed to Chicago while our EMEA Showpadders gathered in Ghent, Belgium for our 2020 Revenue Kickoffs (RKO). And as the Chief Customer Officer, I am more envirgorated than ever to partner with our customers to become best-in-class in sales enablement and digital transformation. Here are my three takeaways.

Digital Transformation 64

Digital Transformation Transportation Manufacturing Digitalization 64

Outbound Engine

DECEMBER 17, 2019

That’s why using a chat service is one of our easy marketing ideas for 2020. An initial face-to-face meeting, then more in-person meetings to follow up or hammer out the details, and finally an in-person signing on the dotted line. Obviously, we are huge believers in digital marketing at OutboundEngine.

Marketing 85

Marketing Acquisition Decision-making Meetings 85

Flevy

MARCH 20, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Digital Transformation frameworks used by management consultants. Decentralize Governance Over Time : Allow flexibility and responsiveness by decentralizing the control of digital initiatives as they evolve.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Zendesk

OCTOBER 27, 2021

Neesha Hathi, EVP & Chief Digital Officer for Charles Schwab, says that gives businesses a window to build and solidify trust for the future. Meeting customer needs. But adapting its philosophy in a digital world meant rethinking what clients needed and wanted when it came to financial planning. That’s where Hathi comes in.

Digitalization 52

Digitalization Investors Government Finance 52

Red Star Kim

MARCH 4, 2024

This book is helpful in navigating a host of differences: Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) Sadly, there are still occasions where there is gender bias What do you do when a male colleague doesn’t like women? And it’s easy to miscommunicate in digital communications.

Management 147

Management Communication Leadership Digitalization 147

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times. But was that successful? Absolutely.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Showpad

APRIL 3, 2020

With face-to-face buyer meetings no longer an option, digital marketing is all the more vital in supporting the sales process. The post Sales Enablement News Roundup – April 3, 2020 appeared first on Showpad. The following news and content will help you stay virtually connected, both internally and with your customers. .

Sales 52

Sales Prioritization Digitalization Customer Experience 52

Zendesk

MAY 21, 2021

The global events of 2020 transformed the ways in which we live and work, and companies continue to feel its impact. Customer expectations are evolving quickly, putting pressure on brands to rapidly invest in new technology to better meet changing needs. 18% either expect their spend to remain the same or aren’t certain yet.

Digitalization 52

Digitalization Customer Experience Meetings 52

Red Star Kim

FEBRUARY 12, 2024

Meet their needs. 17% What is great writing (fundamentals) 33% Persuasive writing 17% Communications strategy 17% Writing for digital media 17% Writing tools (including AI) How good is your grammar and use of English? Remember their interests. Provide something of value. Make an emotional connection – Connect with your reader.

Media 130

Media Financial Services Advertising Decision-making 130

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Hubspot Sales

MARCH 18, 2020

Writing emails, prospecting leads, entering data, and scheduling meetings were activities that consumed the majority of their workday. They're relatively easy to automate in 2020. In this post, you'll find the 9 best sales automation tools for generating, researching, and closing leads in 2020. HubSpot Sales Hub.

Sales 99

Sales Remote Working CRM B2B 99

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. And many didn’t have the skills they needed to bring them to life.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. Previously, a deal’s loose ends were sorted out during in-person meetings where sales reps could fall back on their techniques and experience.

Meetings 59

Meetings B2C Stakeholders B2B 59

Strategic Account Management Association

AUGUST 6, 2021

Commercial Excellence: supports organizational and talent needs, develops and makes available dedicated competency models meeting the requirements of the SV&I organization. SV&I brand: We want our talent to feel both that they are equipped to succeed and given the opportunity to be challenged to grow professionally.

Supply Chain 520

Supply Chain Logistics Co-Creation Account Management 520

MTD Sales Training

APRIL 19, 2020

In its third edition of ‘the State of Sales’ report in 2020, SalesForce reported that “Sales reps have increased their time connecting virtually with customers at a rate 3x greater than connecting in person.”. So, what would be the best practices to adhere to when meeting up with a client virtually? Virtual Meeting Don’ts.

Meetings 62

Meetings Virtual Selling Decision-making Software 62

Red Star Kim

JANUARY 26, 2024

There were lots of ideas for appearing confident when communicating electronically or participating in virtual meetings. 8% Day-to-day role within the team 8% Learning new things 50% Presentations/public speaking 8% Actual or virtual meetings 8% Social/conversations 17% Conflict situations Do you avoid things that make you feel nervous?

Meetings 130

Meetings Communication Digitalization Management 130

Red Star Kim

MARCH 17, 2023

And I attended the VR awards – without a headset – back in 2020. Although I was intrigued by some professional service firms who dipped their recruitment toe in virtual worlds through SecondLife in the early 2000s. The Metaverse opportunity? appeared first on Kim Tasso.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Farland Group

DECEMBER 14, 2021

At the end of 2020, I wrote about adaptability , and while there are many words I could use to describe my 2021 (because it has been quite the year!) Yes, we were all virtual throughout nearly all of 2020, but this year we really dug in on the virtual aspects for customer advisory board meetings in our work at Farland Group.

Facilitation 59

Facilitation Meetings Digitalization 59

Red Star Kim

JULY 17, 2023

This honest book, written by a young lawyer in 2022, provides insight and guidance on building your network Book review – Great networking by Alisa Grafton (kimtasso.com) How to appear more confident Prepare and plan – Give yourself time to prepare properly for meetings. Consider in advance what you might want to say.

Communication 130

Communication Meetings Financial Services Government 130

Showpad

OCTOBER 9, 2020

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. Customer knowledge lives in your CRM systems, surveys, meeting notes, market research and excel sheets. Assume that your meetings will take place remotely. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Red Star Kim

JUNE 15, 2023

no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). Some firms provide templates of different types of KAM meeting types. (profit, growth and core legal services) How can Nexl help law firms execute their Strategic Account initiatives? (no-data-entry

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Strategic Account Management Association

APRIL 5, 2021

1 In fact, many of them admit their meetings were a total waste of time. is that, in the same study, 80 percent of these same sales reps actually believe they’ve had a successful meeting!2 So how do I judge if MY meeting with an executive was successful?”. It means they didn’t prepare for a CXO meeting.

Manufacturing 520

Manufacturing Account Management Decision-making Meetings 520

Red Star Kim

FEBRUARY 8, 2024

And I’ve noted the highlights of the sessions by other speakers (How the BD function can be more influential, Rethinking your online strategy, Digital marketing maturity and Best practice for KAM) below. I’ve summarised the key points here as a supplementary learning resource for the delegates. Some automated systems (e.g.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. So some will prepare content, others will develop talks and others will concentrate on meeting referrers and developing relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

PandaDoc

SEPTEMBER 14, 2022

According to research conducted by the RAIN Group , 69% of all buyers surveyed have received and accepted cold calls during the last year, and 82% of them have accepted meetings with sellers. To be honest, when making cold phone calls, most of the time you meet generic staff members, not decision-making executives. Disclaimer.

Decision-making 52

Decision-making Sales e-Learning Software 52

Hubspot Sales

AUGUST 11, 2020

It’s safe to say 2020 has been the year of virtual meetings. Everything from large-scale conferences to staff meetings, to meetings with prospects, are hosted remotely. Zoom has likely been the most-used app of 2020. Meeting participants can join calls hosted on this platform from anywhere — no downloads required.

Software 143

Software Software Meetings Decision-making 143

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. This book explores how to manage these differences when communicating digitally Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). One size certainly doesn’t fit all. We must be realistic about time constraints.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

ClearPoint Strategy

DECEMBER 29, 2020

In June 2020, ClearPoint founders penned a letter, Matter is a Minimum , outlining actionable steps that we, as a company, are committed to taking in response to the Black Lives Matter movement. I have had multiple meetings with Pierre Leconte, a member of the ClearPoint support team, and he has been incredibly helpful and responsive.

Government 40

Government Management Customer Success Organization 40

Red Star Kim

OCTOBER 25, 2023

I had the pleasure of meeting Helen Kensett at the recent PM Forum Conference. Another valuable AI-powered tool for the MarTech armoury. So here’s a brief system review: CogniClick for instant, personalised research reports using AI.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

Red Star Kim

NOVEMBER 8, 2022

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. Whether digitally or in person. Digital body language.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

SBI Growth

JULY 23, 2020

You’ve likely built your selling career on face-to-face sales pitches and the always productive dinner meeting. As a sales leader, you understand better than most the power of face to face interaction. You’ve set your team’s strategy for the year.

Meetings 102

Meetings Sales Digital Transformation Software 102

SBI Growth

FEBRUARY 21, 2021

” Now, companies worldwide have adapted to new digital capabilities to operate better than ever before, but many. Nearly 1 year ago, the economy had come to an abrupt halt as many organizations waited to be ushered into a “new normal.”

Digitalization 79

Digitalization Organization Meetings Customer Experience 79

Red Star Kim

SEPTEMBER 26, 2022

And where they want to spend more time in the future: 30% digital marketing, content marketing and social media. These articles relate to marketing qualifications: New CIM professional marketing qualifications – 2020 (kimtasso.com). Building rapport in the digital space (kimtasso.com). 22% pitches and tenders.

Digitalization 147

Digitalization Media Marketing Communication 147

Red Star Kim

JANUARY 22, 2024

I also wrote a blog post about one of Helen’s digital products here: System review: CogniClick for instant, personalised research (kimtasso.com) ) Further details of the author: Helen Kensett | LinkedIn Overview This simply but powerfully illustrated little black book comprises 260 pages. My books are listed here Publications by Kim Tasso.

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Xant

MAY 13, 2021

In 2020, 52.8% Since the landscape has changed dramatically in the past year, here’s what changed about the traditional inside sales vs. outside sales conversation and how sales are building new, digitally enabled teams, no matter where they set up their workspace. The Death of the Conference Room Meeting.

Sales 99

Sales Stakeholders Digitalization Construction 99