Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Hubspot Sales

AUGUST 11, 2020

It’s safe to say 2020 has been the year of virtual meetings. Everything from large-scale conferences to staff meetings, to meetings with prospects, are hosted remotely. Video conferencing tools are a worthwhile investment for organizations of all sizes, especially with remote work becoming the norm. month per host.

Software 143

Software Software Meetings Remote Working 143

Mercuri International

JUNE 10, 2020

It’s still too early to choose the precise term for the predicted economic environment of Q3 and Q4 2020 – many people are arguing the semantics of slowdown, downturn, recession, or depression – but one thing is certain: it’s going to be a challenging year for sales. No train, no gain. Variations by industry and by role.

Remote Working 98

Remote Working Key Account Management Finance Banking 98

Zendesk

AUGUST 3, 2021

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders.

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Showpad

NOVEMBER 17, 2020

The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist. Conferencing.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Hubspot Sales

JUNE 23, 2020

This includes adopting practices such as sustainable remote work strategies for the health and safety of your employees. Accessing digital tools that track and highlight the different points of the sales journey will be crucial to planning future playbooks. Invest in digital experiences.

B2B 132

B2B Digital Transformation Virtual Selling Digitalization 132

Mercuri International

FEBRUARY 23, 2021

Our survey consisted of a range of questions aimed at building a snapshot of workforce happiness across 2020, building on our previous discussions around the theme of ‘Grow your People’. Percentage of respondents working remotely: Full time remote working – 38% ? of time remote working – 28% ?

Remote Working 98

Remote Working Publishing Communication Innovation 98

Hubspot Sales

MAY 18, 2020

If you are sending a request to connect with someone on LinkedIn who you have not had a direct working relationship with, always include a custom message with your request. According to Meaghan Williams , HubSpot’s Remote Work and Inclusion Program Manager, this is a faux pas she’s witnessed often.

Remote Working 143

Remote Working Prioritization Meetings Media 143

Insightly

MAY 6, 2021

Don’t ditch digital. Over the past year, you’ve (hopefully) spent time honing your digital communications and marketing strategy while recognizing the power of a well-crafted email campaign. One of the good things to come out of 2020 is a more compassionate approach to workplace leadership. Redefine “normal”.

Remote Working 98

Remote Working Publishing Digitalization Leadership 98

Red Star Kim

SEPTEMBER 29, 2023

Consistency was another theme as well as the need for clarity of target audiences and the use of various media outlets, preferred digital channels and modes of engagement. Some observed that as the pace of change continued relentlessly, we all needed to be constantly updating our knowledge and skills.

Marketing 130

Marketing Stakeholders Communication Digitalization 130

Red Star Kim

SEPTEMBER 26, 2023

Or their focus may be on digital and predictive analytics. Increasingly, firms are looking at e-commerce and developing digital products that can be purchased or subscribed to via web sites. Lessons from digital marketing webinars (June 2023) (kimtasso.com) Remote working The Covid pandemic forced everyone to work from home.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? Nexl One law firm delegate reported that her firm had started using this system. Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Xant

APRIL 1, 2021

Remote work is now a necessity. Sales teams that haven’t embraced remote-enabled technology are scrambling and have had to lean on systems that are largely untested on a wide scale. But buyers now work remotely too. Embracing innovative tech is what will distinguish the leaders in sales from the rest of the pack.

Artificial Intelligence 98

Artificial Intelligence CRM Sales Prioritization 98

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Red Star Kim

SEPTEMBER 6, 2022

There’s an interesting quote for our remote working world: “Research from the Remotely Interested Report (2019) into communicating with deskless workers showed that the line manager as a communicator is so important that it impacts the effectiveness of all other communication channels in the organization”.

Communication 130

Communication Facilitation Leadership Remote Working 130

Red Star Kim

FEBRUARY 15, 2024

These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. The shift to remote working wasn’t the only notable workplace development in 2020.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Zendesk

APRIL 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Working across channels. Remote work skills. Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Remote work skills.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Red Star Kim

DECEMBER 9, 2022

The Sustainable Cities Index 2022 was launched in 15 countries with a suite of content assets, including a highly visual digital report, video and interactive tool to compare city performance. Professional Services Thought leadership update – (kimtasso.com) FTI, Bidwells, Grist and Fieldfisher (November 2020). The campaign.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Insightly

JUNE 3, 2022

Rather than waiting for a return to “normal,” smart sales teams are seeking a way forward—which requires a creative, hybrid approach that blends digital channels with traditional in-person interactions. How to make it work for you. Adjust tactics for digital leads. Challenge #4: Remote work limits expansion opportunities.

B2B 98

B2B Value Proposition Sales Decision-making 98

Hubspot Sales

MAY 25, 2020

For instance, in 2020 we have seen many areas implementing stay-at-home orders. This meant people could no longer visit their office sites to work with their teams. As a result, many businesses began offering software solutions that supported a remote workforce. Embrace the New Digital Landscape.

Digitalization 111

Digitalization CRM B2B Software 111

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Use digital events to generate leads. Wondering what digital event you should run?

Sales 104

Sales Media Digitalization Software 104

Showpad

OCTOBER 9, 2020

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. 2020 has seen us shift to full remote work and tweak go-to-market strategies as the buyers’ needs are changing. The 2020 Enabling Excellence award winners.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Hubspot Sales

JULY 10, 2020

In 2020, the COVID-19 pandemic has led to the cancellation of many large gatherings – including business conferences. You might also wish to arrange digital breakout sessions. Make online meetings work for you. Having to cancel B2B events is a symptom of a wider shift in working patterns.

B2B 124

B2B Sales Media Meetings 124

Showpad

MARCH 17, 2020

While there was a time when working remotely was the sole domain of field sales representatives, it’s become the new normal for sellers of all types. When in-person interactions aren’t an option, remote sellers need every edge they can get to articulate unique value and present themselves as trusted partners.

Sales 80

Sales Remote Working Prioritization Decision-making 80

Showpad

MAY 7, 2021

For clear reasons, 2020 was a watershed year for sales — and business at-large. respondents said all field sales reps were transitioned to remote work and video conferencing. respondents with an entirely remote salesforce (4%). And these digital-first strategies aren’t likely to change anytime soon.

Sales 59

Sales Digitalization Onboarding Remote Working 59

ACT

MAY 30, 2023

Go remote/hybrid COVID-19 forced companies to move to remote and hybrid working environments and many businesses still follow those models. Here’s the thing—remote working can reduce your business waste and carbon footprint , too. To go paperless , you should try to digitize as many processes as possible.

Energy and Utilities 52

Energy and Utilities Small Business Remote Working Transportation 52

PartnerTap

JANUARY 26, 2022

In 2020 when the world went into lockdown, many companies began to feel the effects. Revenue began slowing down and employees stopped coming into work. PartnerTap was a highly sought-after solution in 2020 and 2021. Everything has been moving towards a digital future, and channel sales is no different.

Computers and Electronics 97

Computers and Electronics Meetings Virtual Selling Remote Working 97

Mercuri International

SEPTEMBER 30, 2022

One of the new aspects to consider is the advent of remote work which forces those who take on this role to remotely supervise activities, often through digital support tools. In an increasingly digital society , working methods also change and with them the characteristics of effective leadership.

Leadership 52

Leadership Remote Working Meetings Digitalization 52

Zendesk

MARCH 4, 2021

It’s now a pretty common story: Company XYZ had a sensible, multiyear, well-plotted course for digital transition. For tech decision makers, the number leaps to 90%, and a third of them say their digital plans have accelerated by four or more years. And on a dime, it had to institute that plan overnight. What is an internal help desk?

Future of Work 52

Future of Work Decision-making Digitalization Remote Working 52

Showpad

APRIL 9, 2021

After all, the nature of business is changing all around us, and digital is the new normal for the foreseeable future. Perhaps the clearest indicator of how business is evolving can be seen in how we view the benefits of digital technology today compared to the years preceding the pandemic.

Facilitation 52

Facilitation Remote Working Artificial Intelligence Digitalization 52

Planview

JANUARY 31, 2022

In 2020, ESOs within SaaS companies and Management Consultancies represented the highest growth segment in the professional service marketplace. Many ESOs plan to continue delivering at least some services remotely after COVID-19, including services that were previously delivered on-site.

Organization 72

Organization Profitability Digital Transformation Remote Working 72

Aepiphanni

JANUARY 28, 2021

And business travel is likely to follow suit, mainly because of video calling and collaboration tools facilitating remote working. The COVID crisis reinvigorated the need to innovate, more so to digitize everything from supply-chain reinvention to AI in healthcare. Remote work is the way ahead.

Supply Chain 40

Supply Chain Remote Working Suppliers Virtual Selling 40

Showpad

APRIL 2, 2021

In 2020, the COVID-19 pandemic was responsible for moving a wide variety of business functions online. However, the pandemic may have simply accelerated an already growing trend toward remote work. Regardless of the origins behind this shift, remote selling is likely here to stay. Today, the landscape has changed.

Remote Working 52

Remote Working Onboarding Sales Logistics 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Nutshell

JULY 17, 2020

For more on creating consistency at every sales touchpoint, watch our Q&A with Social Centered Selling’s Barb Giamanco at BOUNDLESS 2020. ActiveCampaign recently won G2Crowd’s prestigious Best Software Companies of 2020 award, ranking #12 in the world. . 16 sales process templates for B2B pipelines.

Software 71

Software Software Marketing Sales 71

Zendesk

DECEMBER 7, 2022

Salesforce reported that remote work led to a 29 percent drop in emissions per employee. Facebook, now Meta, found that the CO2 per employee dropped by half—to one ton—after remote work began, but the company based its calculations on commuting alone. Or, “What if people become digital nomads and travel internationally?”

Remote Working 52

Remote Working Decision-making Digitalization Organization 52