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It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. An important assessment that I use a lot is for EmotionalIntelligence (EQ). kimtasso.com). kimtasso.com).
Empathy is one of the core elements of emotionalintelligence. EQ is recognised as important in the professions, but I learned during my research for Essential Soft Skills for Lawyers in 2020 that few firms provide training on the subject. There’s a short (eight minutes) video explainer on empathy and emotionalintelligence. .
This sense of safety is passed onto others in a process called co-regulation (see Emotional contagion, delegation, coaching and team meetings (kimtasso.com) ). When children’s emotional needs are not adequately met, they often develop a subconscious core belief that they are of worthy of having their needs met.
Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. The shift to remote working during lockdown drove the need to develop several new soft skills.
When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new.
14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotionalintelligence?
Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. A challenging role requiring deep insight into potential clients and value propositions as well as a great deal of confidence.
The level of fatigue isn't shocking -- especially in the 2020 sales industry. As part of our 2021 report , HubSpot sat down with sales leaders, like Elsesser, to learn how they're successfully navigating change, leading teams, and increasing deals in 2020. That's a problem.". What are you doing to help your team feel engaged ?
Responsiveness – Accountants and telephones Blondie’s song “ Hanging on the telephone ” came to mind as I read an article from March 2020 Demanding Customers and Need for Human Reassurance Prompt Increase in Calls | AccountingWEB described research commissioned by Moneypenny. This leaves a lot of room to develop client relationships”.
Arrange for your learning and development team to offer assessments – in essential selling competencies such as emotionalintelligence (EQ) or cultural intelligence if you serve an international client base. Developing self-awareness of your strengths and weaknesses and personal style drives the appetite for further training.
Our latest study, 2020 Trends in Sales Management , confirms these findings: more than three-quarters of sales managers (78%) struggle to consistently hire sellers who succeed, making hiring the most glaring weakness of today’s sales managers. Only a few organizations use a current candidate profile to find new talent.
Some of these reflect Cialdini’s keys of persuasion and influence Influence – Cialdini’s six principles of the psychology of persuasion (kimtasso.com) Sales meeting guidance She advocates that the start of each meeting is for knowledge collection mode – asking lots of simple questions (What and Why).
(Video) (kimtasso.com) July 2021 Never split the difference: Negotiating by Chris Voss (kimtasso.com) May 2021 Book review – Persuasion: The art of influencing people by James Borg (kimtasso.com) March 2021 Active Listening (Video) (kimtasso.com) November 2020 Selling Basics – Detectives and DMUs (Video) (kimtasso.com) October 2020 Soft skills – (..)
Recently, HubSpot spoke with Annelies Husmann , Head of Enterprise Sales at Gong – a revenue intelligence platform that provides sales teams insights from their customer-facing conversations. billion , and tripled its revenue in the first half of 2020, all while navigating the uncertainty brought on by the pandemic. Who's involved?
There are many aspects of consulting competencies and attributes: emotionalintelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk
Good customer service requires a mix of the right skills and customer service software that meets customers needs and sets support teams up for success. Support teams need to meet customers where they are, and where they are is on messaging channels. Part of that requires interpersonal skills and emotionalintelligence.
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com). This way we build mutual understanding and empathy. Everyone is different. We must be realistic about time constraints.
There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare. Finding ways to meet with people in real time (such as at social events) can help. Make myself more visible in meeting with fee earners.
When Bob Dylan sung about how “The Times, They Are A-Changin’,” he likely didn’t have 2020 in mind – though he certainly created a relatable lament about unexpected transitions that still resonates today. Watch for burnout in your 2020 high performers. Co-written with Juan Kingsbury, Founder, Career Blindspot. Can we be of help to you?
According to the Zendesk Customer Experience Trends Report 2020 , nearly half of customers say they would switch to a competitor after just one bad experience. ” To adopt a different conflict style, you need the right mindset and a certain emotionalintelligence level. Those are high stakes!
As the Finance department representative, you should never attend a meeting without being prepared. He taught me the softer side of leadership, such as the emotionalintelligence or “EQ” skills necessary to thrive as a leader. You must know your numbers. That’s one thing I’ve always learned and taken to heart.
Key drivers of this preference include: Changing Buyer Behaviors : Prior to the COVID-19 outbreak in 2020, face-to-face meetings were the standard practice. In May 2020, shortly after the pandemic began, 75% of B2B buyers indicated a preference for virtual sales interactions over face-to-face meetings.
IDGs aim to help you as a leader develop your emotionalintelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotionalintelligence or develop a sustainability-oriented leadership personality. Who works with IDG?
There’s information about Howard Gardener’ multiple intelligences and emotionalintelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.
Make a habit of starting some virtual meetings by randomly calling on team members and having them give “kudos” to another team member for something great they did that week. Have the groups meet on a video call once a week to get to know each other and talk strategy. It’s a win-win. Give kudos. The strategy here is twofold.
This 2014 book by Professor Vlatka Hluplic didn’t appear on my radar but I had the privilege of meeting the author through my work with the Managing Partners Forum. She shares her consulting process for implementing 6 Box Leadership: Initial meeting with executive group. Key characteristics of levels in the Emergent Leadership Model.
HubSpot surveyed 500 sales leaders and found that 40 percent of them failed to meet their revenue targets in 2020. Even the most sophisticated of sales intelligence software cannot singlehandedly overcome the challenge of meeting revenue targets. For all the flood of data, a critical component is missing: people data.
Sales experience matters, but there are other qualities to look for in a sales candidate: Grit Coachability Composure Efficiency Persistence EmotionalIntelligence Self-Awareness. Once your reps meet their goals, they start over at zero the next month. Build a positive sales culture.
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