Miller Heiman Group

SEPTEMBER 25, 2019

Nominations are now open for the 2020 Miller Heiman Group Icons Program. The Icons recognizes outstanding Miller Heiman Group client facilitators around the globe who drive improvements for sales and service and develop future sales talent. Video and written nominations are both accepted, and nominations close on October 31st.

Facilitation 49

Facilitation Innovation Organization Sales 49

Red Star Kim

SEPTEMBER 6, 2022

The diagnosis phase involves finding out why there is a problem, and more listening and facilitating is recommended. Book review: Neuroscience for organizational change by Hilary Scarlett (kimtasso.com) May 2020. Animal magic of buy-in and stakeholder engagement (Video) (kimtasso.com) September 2020.

Communication 130

Communication Facilitation Leadership Remote Working 130

Red Star Kim

JANUARY 28, 2024

Having facilitated this session many times in the past in face-to-face workshops, it was exhilarating to experience the change in running it on-line for the first time. Last week I was excited to lead an MBL session on “Tackling Change Management – A Workshop for Professional Firms”.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Red Star Kim

SEPTEMBER 14, 2023

Harnessing that network, he has facilitated so many trailblazing developments. He then created both the PM Forum and Managing Partners’​ Forum – two key membership groups in professional services. No surprise that he’s a networking super-connector. And he’s still expanding the groups’ reach throughout the world with Keith Hardie.

Management 130

Management Leadership Innovation Government 130

Red Star Kim

OCTOBER 25, 2023

So the system facilitates fast, regular research amongst your targets, clients and referrers. As well as sending each participant a personalised report, the CogniClick platform will automatically create a White Paper version and provide evergreen industry thought-leadership content.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

Red Star Kim

FEBRUARY 22, 2024

In CBT ( Cognitive Based Therapy ), where the focus is on modifying thinking to facilitate emotional and behavioural change, it is recognized as helping clients define problems, identify the impact of their beliefs and thoughts and examine the meaning of events (Beck & Dozois, 2011).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

CMOE

JULY 7, 2022

Workplaces have completely changed as a result of the pandemic, and facilitation practices that worked well pre-2020 might not be as useful now. Facilitators must also continue to adapt to best serve their audience’s needs and preferred learning modalities. Changing Workforce. Continued Virtual Sessions. New In-Person Sessions.

Facilitation 40

Facilitation Meetings Innovation Organization 40

Red Star Kim

FEBRUARY 16, 2023

The used an external facilitator and sent an advance questionnaire (positioning, approach to sectors and services, rates of growth, culture, service delivery, learnings from other firms) to all partners. They used the eight step process of John Kotter in his book “Leading Change”.

Value Proposition 130

Value Proposition Government Facilitation Profitability 130

Red Star Kim

NOVEMBER 9, 2023

I deliver and facilitate strategy workshops and it’s always good to be able to recommend strategy books to delegates. I liked his checklist here – balancing governance with engagement – and recommending the use of external facilitators (I’m available for hire! I like that he extends to strategy execution and implementation.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Brooks Group

MAY 17, 2022

Just return to your 2020 playbook. We also had a bunch of world-class training facilitators whose in-person training had all been canceled, so we decided to put them to work facilitating short forums. It’s not just a fantastic thought, but one that I believe any business can do. The best part is you already know how to do it!

Supply Chain 98

Supply Chain Co-Creation Facilitation Sales 98

Showpad

DECEMBER 16, 2019

It will be critical for Sales organizations to closely examine all such factors if they hope to optimize their Sales enablement program for substantial, ongoing success in 2020 and beyond. The post Sales Enablement Trends to Look Out for in 2020 and Beyond appeared first on Showpad.

Artificial Intelligence 52

Artificial Intelligence Sales Value Proposition Facilitation 52

Red Star Kim

APRIL 17, 2023

Last week I facilitated MBL’s full day training session on “Developing more work from referrers and intermediaries”. Delegates were from legal, accountancy and insolvency firms – both M&BD teams and fee-earners.

Management 100

Management Manufacturing Client Relationships Facilitation 100

Aepiphanni

MAY 25, 2021

As AI applications become more widespread, any increase in performance or reduction in cost can unlock more value for companies that operate a wide network of data centers for commercial cloud services, and can facilitate the company’s internal operations.”. There are tens of thousands of subcomponents to the outer proteins of a virus. “As

Artificial Intelligence 95

Artificial Intelligence Internet Facilitation Small Business 95

Red Star Kim

DECEMBER 19, 2023

A mixed media campaign lasting four months was recommended to facilitate face-to-face discussions using the common theme of the exponential rise of cyber issues in the digital business age – a new category of risk. The campaign was part of an exciting project 7BR announced in 2022.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Hubspot Sales

JUNE 21, 2021

closed from February to April 2020 , and more than 50% of surviving Black business owners said they’re concerned about the longevity of their companies. Melanance’s platform is unique because connections are facilitated by their team and over 2,000 connections have been made to date. About 41% of Black-owned businesses in the U.S.

Investors 130

Investors Finance Media Facilitation 130

Envisio

MARCH 27, 2024

Working With Expert Consultants: Local governments leading in community visioning work often collaborate with planning consultants, community engagement specialists, and facilitators who have expertise in conducting inclusive visioning processes.

Government 97

Government Facilitation Decision-making Transportation 97

Red Star Kim

SEPTEMBER 26, 2023

Lewin, an early writer on individual change, talked about the need to “unfreeze” people from the way they usually behave.

Management 113

Management Co-Creation Communication Leadership 113

Red Star Kim

JULY 17, 2023

Earlier in July I was excited to facilitate a new workshop with MBL on confidence. It was really well received by delegates from law and financial services firms well as from legal government departments. This post is intended as an additional learning resource for delegates. Poll results are shown below.

Communication 130

Communication Meetings Financial Services Government 130

Hubspot Sales

NOVEMBER 6, 2023

The training industry went through massive changes in 2020. Advantages of Virtual Training While virtual training may feel like a 2020 phenomenon, it’s a well-established educational medium — one that’s been facilitating basic online training all the way to online master’s degrees for years. Let’s look at what it offers.

e-Learning 111

e-Learning Transportation Facilitation Organization 111

Hubspot Sales

SEPTEMBER 8, 2020

According to the 2020 State of Talent Optimization Report , companies that practice talent optimization see 34% higher employee performance. Facilitate team cohesion by helping everyone appreciate each other's differences. But the employee-manager relationship is just one factor that influences engagement and motivation.

Sales 136

Sales Brainstorming Communication Acquisition 136

Red Star Kim

NOVEMBER 13, 2023

You might also be interested in my 2020 book Essential soft skills for lawyers (kimtasso.com) If assessment tools are used you should stick with those that are highly regarded for their validity and reliability and use qualified people to support their use. kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Zendesk

MARCH 15, 2021

Founded in March 2020, the organization initially addressed the PPE supply-chain issue for smaller health care providers, community clinics, dental offices, nurse practitioners, and home health care aides. In November 2020, N95 integrated the Zendesk Support Suite with its systems and saw immediate results.

Supply Chain 98

Supply Chain Healthcare Suppliers Procurement 98

Aepiphanni

JUNE 29, 2021

Despite 2020 being a challenging year for everyone, many companies made strategic business acquisitions into the digital space. billion in 2020, up from about $25.5 billion in 2020, up from about $25.5 An article on S&P Global covers this market movement. Author Katie Arcieri begins her article with an interesting trend.

Acquisition 64

Acquisition Digitalization Internet e-Learning 64

Zendesk

MAY 4, 2021

In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. All of this yielded quick results: Shapermint increased customer engagement by 15% and improved agent CSAT to 98%, all while increasing the percentage of sales facilitated by live agents by 50%. inquiries via the AI.

eCommerce 96

eCommerce Retail Facilitation e-Learning 96

Hubspot Sales

FEBRUARY 4, 2020

However, what worked to build new companies in the 2010’s isn’t necessarily the best course of action in 2020 and beyond. Company building — Lastly, company building entails facilitating company growth to achieve a sustainable user base and transition from startup to established company focused on execution.

Value Proposition 118

Value Proposition Suppliers Innovation Business Planning 118

Farland Group

DECEMBER 14, 2021

At the end of 2020, I wrote about adaptability , and while there are many words I could use to describe my 2021 (because it has been quite the year!) Yes, we were all virtual throughout nearly all of 2020, but this year we really dug in on the virtual aspects for customer advisory board meetings in our work at Farland Group.

Facilitation 59

Facilitation Meetings Digitalization 59

Hubspot Sales

JUNE 8, 2020

According to Demand Gen’s 2020 Content Preferences Study , 67% of B2B companies said they’re leaning more on content to research and inform decisions. At this stage, your sales collateral should facilitate conversations, build trust, and reinforce the value of your products. But that’s not all. Case studies. Buyer’s guide.

e-Learning 124

e-Learning Sales Decision-making B2B 124

Red Star Kim

SEPTEMBER 8, 2023

This supports career development by broadening knowledge, facilitating collaboration and becoming T-shaped. First, to respond to various research reports showing the need for M&BD professionals to “ be more commercial”.

Procurement 113

Procurement Value Proposition Finance Artificial Intelligence 113

Nutshell

SEPTEMBER 10, 2020

BOUNDLESS 2020, our annual customer appreciation day and free virtual conference. I’m thrilled to be in a position now where I can help facilitate customer success and customer support for Nutshell on an even broader scale, as I step into my new role. Showing companies how to use these tools to earn more revenue lights our fire.

Customer Experience 108

Customer Experience CRM Decision-making Customer Success 108

Zendesk

OCTOBER 7, 2021

This can look like facilitating mentoring for LBGTQ+ youth, bringing a meal to seniors living alone, ensuring new mothers have the supplies they need, or providing job training to refugees. Many amazing nonprofits around the globe work to improve the mental health of the communities they serve, even if this outcome isn’t explicit.

Facilitation 98

Facilitation Organization Digitalization Software 98

Miller Heiman Group

FEBRUARY 13, 2020

Sales managers are the key to weathering these three trends and facilitating change: they are the linchpin between the sales organization, sellers and buyers. Unfortunately, the wave of change has yet to address shortcomings in sales management strategies. Managers Are the Catalyst for Organizational Change.

Sales Leadership 80

Sales Leadership Leadership Sales Sales Management 80

Hubspot Sales

SEPTEMBER 22, 2020

The way employees work is changing, and that change is being facilitated by tools like Slack and Zoom. Everything Is Changing, Except Legacy Software. Across the globe, the business world is undergoing its most dramatic transformation in decades. These shifts aren't new. They've been in motion for years.

Software 126

Software Software CRM Sales 126

Nutshell

JUNE 29, 2021

The next year it reached one million users, and would reach 50 million users in 2020. Copper CRM advertises itself as a “relational CRM” as opposed to a “transactional CRM,” and its focus is to exist solely in the Gsuite space to facilitate faster and more effective use of the Google app suite. What’s with all the blocks?

CRM 116

CRM Onboarding Sales Software 116

Red Star Kim

NOVEMBER 17, 2023

They mention the example of a curry night for group of referrers and clients. They use recordings of CX interviews to identify gaps and produce crib sheets for future client and referrer conversations.

Marketing 130

Marketing Key Account Management Innovation Account Management 130

Hubspot Sales

JULY 17, 2023

In 2020, Silver Peak hired Aviso , an AI selling platform, to predict quarterly business. The platform facilitated the creation of an end-to-end, account-based planning system. The tool integrates with your CRM to generate reports, forecast sales, manage leads, facilitate follow-ups, and more. So, they partnered with Anaplan.

Artificial Intelligence 98

Artificial Intelligence Sales CRM Banking 98

Zendesk

JULY 16, 2021

In fact, the volume of support tickets over WhatsApp alone jumped 101 percent in 2020, according to our 2021 Customer Experience Trends Report. And businesses are following suit: 53 percent of companies that launched a new channel in 2020 added messaging.

e-Learning 105

e-Learning Internet Communication Small Business 105

Brooks Group

JANUARY 19, 2021

Whether 2020 was really good year for you and people are worried about how to maintain it, or if it was a really bad year, and people are worried about how the company rebounds, just make sure people understand and see the numbers, strategies, and insights you will use to be successful in 2021. To learn more, reach out. Contact Us.

Sales 96

Sales Brainstorming Meetings Sales Training 96