The Center for Sales Strategy

NOVEMBER 1, 2019

> The Future of Work Is in These 3 Things – HubSpot. People are changing the way they work. So, when we talk about the future of work, we have to focus on what’s influencing change. The future of work is finding that happy medium of meeting both employees and customers where, when, and how they want.

Future of Work 62

Future of Work Meetings 62

Red Star Kim

DECEMBER 9, 2022

The Sustainable Cities Index remains the primary sales tool for Arcadis’s urban sustainability services and contributes strongly to the firm’s Global Cities Program, which works with clients on sustainable solutions in cities around the world. JLL – Future of Work Survey 2022. The research. Partnerships.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Red Star Kim

OCTOBER 25, 2023

I had the pleasure of meeting Helen Kensett at the recent PM Forum Conference. Another valuable AI-powered tool for the MarTech armoury. So here’s a brief system review: CogniClick for instant, personalised research reports using AI.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

Red Star Kim

NOVEMBER 8, 2022

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. I am relieved that these were all things I mentioned in the 2020 book.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Zendesk

JULY 14, 2022

Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. Employee journey mapping helps you identify moments in the employee lifecycle where staff members feel engaged and disengaged from their work. to 1 in 2020. Benefits of employee experience journey mapping.

Onboarding 98

Onboarding Communication Management Performance Review 98

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. They view technology as a tool helping them meet business goals instead of a system driving how they run their business. 76 percent of customers expect personalization.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

KAMCast

APRIL 1, 2021

We need to really get a handle on what the perceptions, feelings and thoughts of our clients are and ask them the three big feedback questions: Where are we meeting your expectations>? Where are we exceeding your expectations? And Where are we falling short of your expectations? How has the last 12 months been for you and your business?

Key Account Management 52

Key Account Management Client Relationships Account Management Future of Work 52