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Managing Partners’ Forum – Highlights from the Advisory Board Meeting September 2023

Red Star Kim

Qualities sought in NEDs included: financial literacy, tech literacy, ESG knowledge, change management experience, people literacy, interpersonal skills, team collaboration, consensus-building, intellectual capacity, integrity and independent-minded. Experience in stakeholder management and funding is also desirable.

Meetings 130
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Selling challenges in professional services: Sales processes and skills

Red Star Kim

0% Focus/targeting 0% Awareness/interpersonal skills 33% Sales process/methodology 67% Discipline and motivation What do you use to help fee-earners research sales prospects?

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

New CIM professional marketing qualifications – 2020 (kimtasso.com) Be proactive – Recognise the need to move away from simply responding to requests and providing a service.

CRM 100
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Bridging today’s skill gaps to respond to tomorrow’s change

Mercuri International

“In three years, 54% of company employees will need significant retraining of their skills“. That’s what emerged from the World Economic Forum 2020 1. A significant truth that reveals how skill gaps are a factor not to be underestimated. Sales and skill gaps. 1 World Economic Forum (2020). References.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

8% Achieving consensus/buy in 8% Managing disagreement between partners/teams 25% Dealing with fixed views 17% Managing involvement from other functions 8% Being confident of the outcome/results 17% Justifying the investment 17% Discussing implementation and evaluation criteria Related coaching and consulting posts Learning & Development Update: (..)

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Customer service definition, skills, and important principles for 2021

Zendesk

Technical skills are important, but soft skills matter, too. Here are the top customer service skills your customer service representatives need: Language and tone. Interpersonal skills. Collaboration skills. Interpersonal skills. Clear, effective communication with strong interpersonal skills.

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The most important customer service skills for 2021

Zendesk

Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Part of that requires interpersonal skills and emotional intelligence. Interactions with automated bots jumped 81 percent in 2020. Remote work skills. Relationship building.