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This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remoteworking. The shift to remoteworking during lockdown drove the need to develop several new soft skills. Digital body language.
Working across channels. Communication skills. Remoteworkskills. Customer service software skills. Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Part of that requires interpersonalskills and emotional intelligence.
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