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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic. Once a deal has been negotiated and closed, your organization must be aligned and agile enough to quickly execute the co-value plan.

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3 books every sales professional needs to read in 2020

PandaDoc

If you’re looking to level up your sales career in 2020 but don’t know where to start, we suggest checking out one, two, or all three of the must-read books listed below to get you equal parts inspired and fired-up to crush your quotas this year. The post 3 books every sales professional needs to read in 2020 appeared first on Blog.

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Why are questions so important? (Questioning skills)

Red Star Kim

See the section below on negotiation. Questions in persuasion and negotiation – Influencing Questions play an important role in persuasion and negotiation too. Some negotiators suggest you avoid using “ Why” questions as it can imply criticism. How can I help to make this better for us?” “How

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What is Socratic questioning? (Questioning skills)

Red Star Kim

It’s helpful in conversations, critical thinking and negotiation. Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing. Socratic questioning is a way to drive logical argument. So what is Socratic questioning? Questioning skills).

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How Much Money Does a Key Account Manager Really Make?

Account Manager Tips

Salary range for key account managers Key Account Manager Salaries in Australia In Australia, the average key account manager earns $90,000, which is 1% higher than the average wage of £89,003 for a full-time role (Source: Average Weekly Earnings, Australia, November 2020 | Australian Bureau of Statistics (abs.gov.au).

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[Complimentary Webinar] The State of Sales Negotiation

RAIN Group

Date: Thursday, February 13, 2020 Time: 11 A.M. Whether you work on a sale for 9 days, 9 weeks, or 9 months, you can lose it in an instant during the negotiation. Plus, many sellers make serious negotiation mistakes that drive down profits and damage customer relationships. ET Presenter: Mike Schultz Cost: Free.

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9 Essential Stages for Every B2B Pipeline

Hubspot Sales

Welcome to the 2020 sales process where every single customer or sales initiated action is examined, scrutinized and obsessed over by sales people, sales managers, sales operation people and senior management. Negotiation — the process of coming to an agreement on the price for the offer. Negotiation.

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