Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

JULY 7, 2023

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others. And what you need to change before urging others to change.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Zendesk

APRIL 26, 2021

Communication skills. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” That’s one of the reasons why the ability to collaborate across teams internally is the most important feature agents say they need in 2021. Communication skills.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

DECEMBER 12, 2023

Delegates represented a variety of roles – many were MBD generalists covering a range of activities (planning, marketing communications, client listening, account management, campaigns, pitches etc). Others specialised in subjects such as events and internal communications.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Hubspot Sales

NOVEMBER 23, 2020

HubSpot's recent report, The 2021 Sales Enablement Report , reveals that 67% of sales leaders see equal or more productivity than they did pre-pandemic. As part of our 2021 report , HubSpot sat down with sales leaders, like Elsesser, to learn how they're successfully navigating change, leading teams, and increasing deals in 2020.

Sales 131

Sales Emotional Intelligence Leadership Sales Analytics 131

Red Star Kim

DECEMBER 15, 2023

The Holistic Psychologist – The Power To Heal Yourself Published in 2021, her rationale for writing the book was – even though a therapist – she felt burnt out, stuck, lacking purpose, anxious and emotionally alone. We require communication to survive”. Yet “ We are interpersonal creatures.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Red Star Kim

OCTOBER 10, 2023

The rise in interest in collaborative learning seen in 2021 and 2022 has evaporated, replaced by a fascination with the use of data in L&D. Business impact stays steady The need for L&D to focus on business value has remained constant over the past five years. Back to the future In some ways, it is as if the pandemic never happened.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

DECEMBER 19, 2023

A press campaign coincided with a Vario networking and training event – including emotional intelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Ask them to provide coaching and mentoring support to the next generation.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

AUGUST 14, 2023

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. Show them by evoking emotions. Stories were the original form of communication – before writing existed. Show them with evidence.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Red Star Kim

FEBRUARY 15, 2024

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. How it is better than competitors?

Value Proposition 100

Value Proposition Emotional Intelligence Sales e-Learning 100

Red Star Kim

MAY 22, 2023

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. So here is Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

FEBRUARY 22, 2024

(Questioning skills) (kimtasso.com) February 2024 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 Book review: Coaching skills: A handbook by Jenny Rogers (kimtasso.com) June 2022 Book Review: Smarter selling – Next generation sales strategies (kimtasso.com) May 2022 Hope is not a strategy – the 6 keys to winning (..)

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Strategic Planning and Management Insights

MARCH 24, 2021

She's also the author of Heart of a Leader: 52 Emotional Intelligence Insights to Advance Your Career. Kristin Harper is the CEO of Driven to Succeed, a leadership development firm focused on brand innovation and reinvention for businesses and high achieving individuals around the world.

Emotional Intelligence 52

Emotional Intelligence Innovation Leadership Communication 52

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100

Red Star Kim

OCTOBER 24, 2022

Referrals – The role of internal communications (kimtasso.com). Referrer Management and Cross-Selling Insights (March 2021) (kimtasso.com). Client perspective – empathy and emotional intelligence (kimtasso.com). Cross-selling and referrer management – Expectations, Data and Focus (kimtasso.com).

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Mercuri International

MAY 22, 2024

Technological Advancements : Rapid technological developments have introduced numerous improved tools for remote communication and interaction with customers. These interactions enable better understanding through non-verbal cues, which are crucial as studies suggest up to 55% of communication is non-verbal.

Virtual Selling 52

Virtual Selling Sales Artificial Intelligence Emotional Intelligence 52

Cosawi

FEBRUARY 22, 2023

Evidence for a collective intelligence factor in the performance of human groups. Can you assess your own emotional intelligence? science, 330(6004), pp. Burckle, M. & & Boyatzis, R. Evidence supporting multi-rater assessment.” Hay/McBer Research Report. Billingsley, T., Thompson, J. & & Lennon, T.

Innovation 52

Innovation Leadership Emotional Intelligence Stakeholders 52

SmartKarrot

JANUARY 5, 2022

where he advises senior SaaS executives on building customer-focused companies and helps CS leaders improve their communication and effectiveness. Lauren is a Change Agent, Communicator, Leader, and Passionate Champion for the Customer Success industry. Lauren Costella. She’s the VP of Customer Success at GoodTime.io.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Account Management Skills

MARCH 16, 2021

And from there, we were able to figure out how you should communicate to different groups, and all kinds of different weird, but very practical things like skills of desire, for example, or why somebody absolutely adores and craves and collects pink umbrellas and why other people don’t care about it at all.

Advertising 40

Advertising Decision-making Profitability Marketing 40

Zendesk

JUNE 3, 2021

This is critical in a department that’s focused on emotional intelligence and empathy. To keep tabs on your employees’ mental health and open a line of communication during the pandemic, create a check-in channel on Microsoft Teams, Slack, or whatever tool you use to communicate as a group.

Remote Working 105

Remote Working Emotional Intelligence Meetings Software 105

Red Star Kim

OCTOBER 13, 2023

Particularly to equip M&BD teams with the skills needed to add strategic value : Strong technical capabilities Ability to develop strong relationships with key stakeholders Detailed knowledge of the business Advanced communication skills Inquisitive and commercial mindset Ability to influence Emotional intelligence Strategic and lateral thinker (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

DECEMBER 7, 2023

Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) Rapport and communication The bulk of the book is in chapters covering making a connection with a focus on rapport development.

Emotional Intelligence 100

Emotional Intelligence Publishing Communication Negotiation 100

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

PandaDoc

JULY 11, 2022

In 2021, the fill rate for jobs was around 71% while the number of new job openings (post-pandemic) increased by 39% , resulting in greater hiring demand while the number of qualified reps stayed mostly the same. Roughly 67% of sales reps will leave the company before the end of their second year of employment.

Sales 52

Sales Emotional Intelligence Decision-making Software 52

Red Star Kim

MAY 9, 2023

I often wonder whether the conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. Williams (2021) for beginners. I’m often asked if there are any books to supplement people’s learning – or for those who want a deeper dive into the topic.

Emotional Intelligence 130

Emotional Intelligence e-Learning Communication Finance 130

Red Star Kim

JULY 25, 2023

In a section on mindset there’s research showing how we think about stress affects how we perform under pressure – such as shifting from perceiving it as a response to a problem to viewing it as an asset (I describe reframing here Two big guns of communication – face time and reframing (kimtasso.com).

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246