Red Star Kim

JUNE 15, 2023

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). (10=excellent)

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Apptivo

APRIL 16, 2021

Bringing businesses to remote areas. As the remote working trend is now higher than ever, there is a huge impact on the employees and has caused them to stay at home and continue working remotely. Increase in remote working. Customers looking for new experiences. Demand for safety.

Remote Working 85

Remote Working Digitalization Decision-making Facilitation 85

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated. can play a crucial role in this regard.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

PandaDoc

MAY 25, 2021

Category: Customer Relationship Management (CRM). Salesforce offers a wide variety of CRM software functionality, from eCommerce offerings to analytics services to customer support. We don’t use it too much as a CRM tool, at least to the extent we should. Salesforce. Location: San Francisco, CA.

Software 52

Software Software Co-Creation e-Learning 52

PandaDoc

MAY 25, 2021

Category: Customer Relationship Management (CRM). Salesforce offers a wide variety of CRM software functionality, from eCommerce offerings to analytics services to customer support. We don’t use it too much as a CRM tool, at least to the extent we should. Salesforce. Location: San Francisco, CA.

Software 52

Software Software Co-Creation e-Learning 52

ACT

MAY 30, 2023

Go remote/hybrid COVID-19 forced companies to move to remote and hybrid working environments and many businesses still follow those models. Here’s the thing—remote working can reduce your business waste and carbon footprint , too. CRM is a fantastic way to go about it. Using digital tools like Act!

Energy and Utilities 52

Energy and Utilities Small Business Remote Working Transportation 52

Insightly

JUNE 3, 2022

According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Challenge #4: Remote work limits expansion opportunities. Your CRM data can also provide extensive insights on the people who make purchase decisions at your target company. Challenge #1: The Great Resignation.

B2B 98

B2B Value Proposition Sales Decision-making 98

Red Star Kim

SEPTEMBER 26, 2023

The research team will ensure that all data and surveys are managed and integrated in central knowledge systems and integrated with CRM and performance monitoring. Lessons from digital marketing webinars (June 2023) (kimtasso.com) Remote working The Covid pandemic forced everyone to work from home.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Xant

MARCH 10, 2021

Remote work – How do you make it work remotely? Engage with prospects the moment they express interest and are loaded into CRM. New leads are routed to the next available rep within 5 minutes of a new lead being created until someone works them. How well is your remote cold calling going?

Innovation 94

Innovation Remote Working Prioritization CRM 94

Zendesk

APRIL 15, 2022

If you’re comparing CRM software , look for one that can help your team respond to leads the moment they show interest. Make sure your team is staying on top of their inbound sales leads and reaching out at the right time with the help of a CRM. percent between 2018 and 2020—possibly due to adjustments to remote work.

Sales 52

Sales Sales Technology CRM Remote Working 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video. What would you add to the list as 2021 looms?

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

SmartKarrot

NOVEMBER 23, 2020

All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. Customer experience is going to be a major competitive advantage.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. Ecommerce was already popular, but the pandemic sparked a huge surge in online retail shopping that has continued into 2021.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

CoSell

MARCH 16, 2021

As we’ve all seen in 2020, we’re engaged in what researchers have called, “the greatest experiment of all times in remote working.” We’re working virtually and there are few indications that we’ll return to our previous normal. Namely, how can you work efficiently, humanely, and collaboratively in this now-and-next normal?

e-Learning 52

e-Learning Sales Remote Working Decision-making 52

PartnerTap

JANUARY 26, 2022

PartnerTap was a highly sought-after solution in 2020 and 2021. Salesforce must have a tool within its CRM system that could solve this problem. It is important, now more than ever, to design our platform in a way that caters to this new style of remote working. It was a similar story for PartnerTap.

Computers and Electronics 97

Computers and Electronics Meetings Virtual Selling Remote Working 97

SalesGlobe

JUNE 6, 2022

This happened in 2021 across the United States as people that were forced to work remotely began to reconsider their jobs, and many opted out of work altogether, which we now refer to as “The Great Resignation.” Some people left because they were looking for more meaningful work, not necessarily the pay increase.

Sales 52

Sales Innovation Remote Working CRM 52

Zendesk

AUGUST 11, 2021

Today’s customers have little patience for businesses with limited digital channels, with 80 percent reporting that they’ll go to a competitor after more than one bad experience, according to Zendesk’s 2021 Customer Experience Trends Report. Service organizations that use technology to revamp CX can reduce cost to serve by 20% to 40%.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Red Star Kim

DECEMBER 9, 2022

ReTurn is a research project, undertaken by Remit Consulting since May 2021, when the Covid-19 lockdown restrictions were eased in the UK. The objective of the ReTurn study is to provide the property sector with an overview of the “return to the office” and the impact of ‘ Working from Home’ and hybrid working patterns.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Zendesk

MARCH 23, 2021

At a time when customer service teams are embracing remote work, it just doesn’t make sense to have software based in a single physical location. There are customer service staffing sites with remote support specialists who are fully trained in the most common cloud-based customer service platforms.

Internet 52

Internet Software Software Leadership 52

PandaDoc

APRIL 3, 2023

However, bear in mind that given the more isolated elements of remote working, it is also important to support this style of working with various sales collaboration tools. This will allow your team to work together efficiently and encourage further sales. Outside sales rely entirely on face-to-face interactions.

Sales 52

Sales Decision-making Client Relationships Software 52

Red Star Kim

SEPTEMBER 6, 2022

This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”. The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ).

Communication 130

Communication Facilitation Leadership Remote Working 130