2021 Digital Transformation Digitalization 
SBI Growth
FEBRUARY 18, 2021
Digital Evolution to accelerate your Go-To-Market strategy was a catchy phrase and discussion in the board room in 2020. If executed correctly, it can completely change the course of 2021 revenue growth. Most companies have learned that digital transformations are.
Zendesk
NOVEMBER 4, 2021
“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.
Customer Think
JANUARY 13, 2022
This is particularly true in the digital space, when red tape stifles innovation and slows the speed of digital transformation. In 2021, we must replace the knee-jerk reaction for top-down decision making and empower our teams […]. Too often, corporate bottlenecks stall progress and growth.
SBI Growth
OCTOBER 22, 2020
At this point in 2020, all your competitors have undergone some variation of a “digital transformation” to supplement an end-to-end data-driven, Customer Experience (CX) focused digital sales strategy. A recent study conducted by KPMG found that over 90% of companies.
SBI Growth
NOVEMBER 19, 2020
As we round out 2020 and begin to look ahead to 2021, the topic of revenue planning is surely at the forefront of conversations between your company’s leadership team and board members. While your annual revenue planning activities may focus.
Freshworks
JANUARY 25, 2021
A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. So, how do you create a great customer experience in 2021 that is both empathetic and simple?
Customer Think
OCTOBER 12, 2021
This is the second of three posts discussing some of the B2B-specific findings of the August 2021 edition of The CMO Survey. I included a detailed description of the survey in my first post, so I won't repeat that description here. The "Part 1" post.
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