Red Star Kim

NOVEMBER 24, 2023

28 th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023) Reprinted from PM Magazine With 100+ people enjoying coffee in bright orange TUC mugs, the buzz heightened to good vibrations: Connecting with familiar faces and new friends, both old hands and the next generation.

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Red Star Kim

JULY 22, 2022

Despite being published in 2018 (before the Covid pandemic pushed digital marketing into the stratosphere) and being pretty basic it has some good content. So here’ a book review: Build your digital marketing strategy by Steve Brennan. A buyer profile template is provided segmented by personal, needs and digital behaviour.

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Freshworks

JANUARY 25, 2021

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. So, how do you create a great customer experience in 2021 that is both empathetic and simple?

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Clarity Engagement Solutions

FEBRUARY 12, 2021

Have you found that your 2021 strategies for engaging with your customers aren’t working as expected? In 2020 most pharmaceutical companies had to shift strategies to reach their customers via multi-channel, digital platforms, with hope that by 2021, everything would be back to normal. You’re not alone. Find out more. .

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Customer Think

SEPTEMBER 4, 2021

personal saving rate in April 2020 and maintained double digits well into 2021—people were ready to spend again. Back-to-school season meant back to shopping for the 70+ million students who returned to K–12, undergraduate and graduate studies this fall. After more than a year of record savings—which peaked with a 33.8%

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Zendesk

MARCH 12, 2021

Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams. Luckily, many anticipate having more budget flexibility in 2021. 34% of SMBs anticipate having more to invest in CX technology in 2021.

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Clarity Engagement Solutions

FEBRUARY 12, 2021

Oh no, 2021 has started and our plan is already outdated! In 2020 most pharmaceutical companies continued their strategic planning as if by 2021 everything would be back to normal. But the reality is, 2021 is far from that. Get a plan ready for getting access to customers in 2021 that really works . Sounds familiar?

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Healthcare Co-Creation Stakeholders Digitalization 91

Aepiphanni

APRIL 13, 2021

The long-term strategy from 2021 and beyond for businesses in any industry will most likely be focused on the perspective of customer experience in a post-COVID world. Anis Uzzaman, a writer for Inc Magazine , seems to agree through his latest article titled “Top Business and Technology Trends in 2021.”

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Farland Group

DECEMBER 14, 2021

As we near the end of 2021 , I want to share my word of the year. At the end of 2020, I wrote about adaptability , and while there are many words I could use to describe my 2021 (because it has been quite the year!) Throughout 2021, we worked with clients to dive deeper into the details for virtual customer advisory board meetings.

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Apptivo

JUNE 3, 2021

Given the transformation in digital technology, businesses across the globe rely more on search engines to capture leads for their websites. For instance, Google Algorithm Update for 2021 is being split into two CORE updates – June and July 2021. This will turn out to be a boon or bane for websites.

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NG Data

JANUARY 15, 2021

Recently, I was interviewed by Hannah Wallace from Finextra for my take on the trends in banking in 2021. People of all generations just got used to utilizing digital services faster than we may have predicted a year ago. Are you spending the time & resources on the right priorities for your customers?

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Desired Path

MARCH 9, 2023

Now, as we enter the last quarter of 2021, the need and investment in customer experience (CX) has risen exponentially. Mopinion asked DesiredPath's Kia Puhm to weigh in on the state of CX in 2021 with the following questions. Kia: The pandemic accelerated digital transformation at a rapid speed which would not have otherwise occurred.

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Sandler Training

JULY 2, 2021

Recently, the Sandler Research Center set out to discover current operation challenges and changes faced by sales leaders in a more digitally oriented selling environment. The post Up-Skilling: A Major Challenge Facing Sales Leaders in the Second Half of 2021 appeared first on Sandler Training.

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Hubspot Sales

JANUARY 26, 2023

Now with the internet, the possibility of digital entrepreneurship is open to everyone. If you want to fully take advantage of digital entrepreneurship, then strap in. We'll cover everything you need to know about starting an online business and digital entrepreneurship examples to help you along your journey.

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Digitalization eCommerce Finance Internet 108

SBI Growth

FEBRUARY 18, 2021

Digital Evolution to accelerate your Go-To-Market strategy was a catchy phrase and discussion in the board room in 2020. If executed correctly, it can completely change the course of 2021 revenue growth. Most companies have learned that digital transformations are.

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Showpad

JUNE 29, 2021

**This post is part of a series based on Showpad’s 2021 Modern Selling Study. Showpad’s 2021 Modern Selling Study found that sales enablement has become more important since the start of the pandemic. Enablement for GTM teams becomes the engine to drive adaptive selling behaviors in a digital world. Survey demographics.

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Xant

MARCH 3, 2021

Our customer conference—NEXT 2021 is just around the corner and we think you should be there. NEXT is a free 2-day virtual event designed to give your sales team practical insights to succeed in 2021, and a vision for where the market is going. The post Why You Need to Attend NEXT 2021 appeared first on XANT. Convinced yet?

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Zendesk

MARCH 12, 2021

Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams. Luckily, most anticipate having more budget flexibility in 2021. Best practices for delivering winning CX in 2021. We created this report to help guide the way.

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Digitalization Prioritization 52

Arpedio

MAY 3, 2021

May 3, 2021. Highlights from Salesforce Live 2021 (Denmark). Ulrik Monberg | May 3, 2021. Highlights from Salesforce Live 2021 (Denmark). ? This digital transformation enables employees to work from anywhere, and there’s no doubt this will be a catalyst for growth and innovation in the future. by Ulrik Monberg. |.

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MDI Training

APRIL 13, 2021

Impuls Series - The Future of Workplace Learning Part 1 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Let’s get started with the topic “Digitization Boost” By the way, we’ll soon continue with our second part: “Why you can do without Learning managment systems?

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Hubspot Sales

OCTOBER 11, 2021

The digital world grows larger every day, and it can be hard to keep up. Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

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NG Data

JANUARY 12, 2021

2020 has accelerated digital adoption across all populations – we are all more reliant on our apps, phones, and browsers in everything from buying our groceries to purchasing cars, or even accepting new mortgages.

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Digitalization Leadership 98

SBI Growth

OCTOBER 22, 2020

At this point in 2020, all your competitors have undergone some variation of a “digital transformation” to supplement an end-to-end data-driven, Customer Experience (CX) focused digital sales strategy. A recent study conducted by KPMG found that over 90% of companies.

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Customer Think

SEPTEMBER 27, 2021

It feels like we just started planning our marketing strategy for 2021, but here we are, getting ready for 2022. If you’re like most people, your goal is to start the new year strong with robust marketing strategies designed to help you secure more leads, sales, and engagement.

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Insightly

MARCH 11, 2021

So, here are the top CRM trends for 2021. One of the main purposes of connecting the physical and digital worlds is the exchange of information. Automation-enabled self-service is another emerging trend in 2021. One of the top CRM trends for 2021 also involves dynamic user interfaces. IoT technologies. Enriched IoT data.

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Customer Think

OCTOBER 26, 2021

The increasing digitalization of our daily lives has had a far more profound impact than most of us would care to imagine. And the thing about technology is that it hasn’t simply given us advanced smartphones, tablets, and apps to help us shop online, send money online, and so much more. No, sir; today, technology […].

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Digitalization 64

Aepiphanni

JUNE 29, 2021

Despite 2020 being a challenging year for everyone, many companies made strategic business acquisitions into the digital space. It’s titled “1st-time acquisitions of digital businesses expected to continue in 2021.”. An article on S&P Global covers this market movement. billion in 2020, up from about $25.5

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Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2021 Outlook Overall Outlook The outlook for 2021 is overwhelmingly optimistic. Top Area of Focus for 2021.

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Digital Transformation e-Learning Acquisition Customer Success 59

Zendesk

APRIL 19, 2021

Companies have put customer service at the top of their priority lists for 2021, and with good reason. Customer service trends 2021: Meeting changing customer expectations. According to Zendesk’s 2021 Customer Experience Trends Report, customers care most about: Quick resolutions. Customer service trends 2021.

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Digitalization Prioritization Customer Experience Government 76

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. 7 sales prospecting techniques (and how they’ve evolved in 2021). Though the techniques may be familiar, you may need to slightly adjust their execution in 2021 to appeal to post-pandemic customers.

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Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2021 Outlook Overall Outlook The outlook for 2021 is overwhelmingly optimistic. Top Area of Focus for 2021.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2021 Outlook Overall Outlook The outlook for 2021 is overwhelmingly optimistic. Top Area of Focus for 2021.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Digital transformation calls for customer-centricity. We are now in the age of digital transformation, which has caused increased complexity and uncertainty. Back to blog.

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Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Digital transformation calls for customer-centricity. We are now in the age of digital transformation, which has caused increased complexity and uncertainty. Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

november 17, 2021. Key takeaways from SAMA Global Summit 2021. November 17, 2021. Key takeaways from SAMA Global Summit 2021. ? Digital transformation calls for customer-centricity. We are now in the age of digital transformation, which has caused increased complexity and uncertainty. Back to blog.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Zendesk

APRIL 9, 2021

According to the Zendesk Customer Experience Trends Report 2021 , half of all customers say that CX is more important to them now than it was a year ago. How the pandemic has changed what CX means in 2021. How the pandemic has changed what CX means in 2021. In this CX guide, you’ll learn: What is CX? What is CX?

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