Red Star Kim

APRIL 24, 2023

Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). The authors suggest that more is done to systematically assess (e.g. Contact mpf@pmint.co.uk

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

OCTOBER 10, 2023

The rise in interest in collaborative learning seen in 2021 and 2022 has evaporated, replaced by a fascination with the use of data in L&D.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

AUGUST 14, 2023

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). As well as those designed for the digital age such as RACE (Reach, Act, Convert, Engage). Search Engine Optimisation Writing for digital channels involves SEO to drive traffic to your web site. Research the relevant key words.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Forge relationships Before we try to generate engagement and buy-in we need to forge relationships with fee-earners. Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

FEBRUARY 15, 2024

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

JANUARY 22, 2024

I also wrote a blog post about one of Helen’s digital products here: System review: CogniClick for instant, personalised research (kimtasso.com) ) Further details of the author: Helen Kensett | LinkedIn Overview This simply but powerfully illustrated little black book comprises 260 pages. My books are listed here Publications by Kim Tasso.

Value Proposition 100

Value Proposition Emotional Intelligence Sales e-Learning 100

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. This had been exacerbated by Covid and working from home practices. Referrer management activities were varied and sometimes creative.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

MAY 22, 2023

So here is Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser. So this is another “intelligence” to add to emotional intelligence and cultural intelligence.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Planview

JULY 31, 2024

Chris also served nearly four years as the CFO of Transplace, a logistics software and managed services company that was successfully sold to Uber in 2021. He taught me the softer side of leadership, such as the emotional intelligence or “EQ” skills necessary to thrive as a leader. We hired a team and did all the work virtually.

Leadership 59

Leadership Finance Emotional Intelligence Investors 59

Red Star Kim

OCTOBER 24, 2022

Last week, we welcomed UK and international delegates to a PM Forum digital workshop on “Selling Processes and Sales Skills for Marketing and BD Professionals”. Referrer Management and Cross-Selling Insights (March 2021) (kimtasso.com). Client perspective – empathy and emotional intelligence (kimtasso.com).

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Mercuri International

MAY 22, 2024

AI can dramatically improve how sales meetings are conducted by enhancing engagement, streamlining communication, and ensuring effectiveness across digital platforms. And what about emotional intelligence? Sources 1 [link] 2 [link] 3 [link] 4 Hubspot (2021). Are you speaking too quickly? Are you interrupting the customer?

Virtual Selling 52

Virtual Selling Sales Artificial Intelligence Emotional Intelligence 52

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. He is currently serving as the Head of Customer Success (India, SEA & ANZ) at Branch where they provide marketing technology solutions to top-notch digital brands. Lincoln Murphy. Sue Nabeth Moore. Irit Eizips.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

PandaDoc

JULY 11, 2022

In 2021, the fill rate for jobs was around 71% while the number of new job openings (post-pandemic) increased by 39% , resulting in greater hiring demand while the number of qualified reps stayed mostly the same. Roughly 67% of sales reps will leave the company before the end of their second year of employment.

Sales 52

Sales Emotional Intelligence Decision-making Software 52

Account Management Skills

MARCH 16, 2021

And one of the things that I think is very true and even further true today, and I think that’s why a lot of global brands are working with us, is a lot of people are caught stuck in that top down architecture, right, which never accounted for the digital age. So is it’s as true in 2015 as it was in 2021. ’ Right?

Advertising 40

Advertising Decision-making Profitability Marketing 40

Red Star Kim

OCTOBER 13, 2023

And that some content – e.g. digital skills – is best learned through video whereas “softer” skills through personal interactions. How to deliver M&BD training and promote learning effectiveness Our second interactive exercise considered how to promote learning and harness different training opportunities. What are soft skills?

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Zendesk

APRIL 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” Part of that requires interpersonal skills and emotional intelligence.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. And guidance on making best use of digital training technologies. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

MAY 9, 2023

Williams (2021) for beginners. Williams (2021) The sub-title of this 150 page, quick read book is “improve your social skills, master small talk, connect effortlessly and make real friends” isn’t quite achieved but it covers some important basics. Williams: Books, Biography, Blogs, Audiobooks, Kindle ).

Emotional Intelligence 130

Emotional Intelligence e-Learning Communication Finance 130

Red Star Kim

DECEMBER 7, 2023

One of the tips I did like was the need to check your emails for language – and whether it matched the preferred/lead mode of the recipient – as well as spelling and grammar.

Emotional Intelligence 100

Emotional Intelligence Publishing Communication Negotiation 100

Red Star Kim

DECEMBER 5, 2023

Geographical and psychological distance can seem larger when in a digital space. There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100