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The shift to remote working during lockdown drove the need to develop several new soft skills. For those who remain predominantly in remote working mode, there was another great book released with a bang in 2021: Erica Dhawan’s “ Digital Body Language – How to build trust and connection no matter the distance”.
Bill Cushard is the Executive Director & Global Head of the Future of Work and Customer Education Practices at Service Rocket. Aside from that, the one quality that makes her shine as CS influencers is her emotionalintelligence. Bill Cushard. She Co-Founded CS Insider , CS Ladies , and CS Raving Fan Bookclub.
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