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Customer service definition, skills, and important principles for 2021

Zendesk

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Technical skills are important, but soft skills matter, too. Interpersonal skills. Collaboration skills.

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The most important customer service skills for 2021

Zendesk

If there’s one thing the pandemic taught us, it’s that empathy is an essential skill for support professionals— it’s even more valuable than customer service experience. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.”

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Selling challenges in professional services: Sales processes and skills

Red Star Kim

0% Focus/targeting 0% Awareness/interpersonal skills 33% Sales process/methodology 67% Discipline and motivation What do you use to help fee-earners research sales prospects?

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Future Marketing/BD Manager – Build your personal brand and increase your strategic contribution (December 2022)

Red Star Kim

Develop both hard (technical) and soft (interpersonal) skills. Further coaching resources: Soft skills: Introduction to coaching – Three frameworks (kimtasso.com). Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). Delegate aims. Network with peers. Increase confidence.

Marketing 130
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Forging a Career in Insurance Sales — The Complete Guide

Hubspot Sales

Bureau of Labor Statistics (BLS), the median annual wage for insurance sales agents was $49,840 as of 2021. According to salary data from PayScale, as of 2021, the average annual salary for this role ranged from $31,000 to $53,000. However, salaries can vary based on factors such as location, experience, and commission structure.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). There are various levels of formal coaching training – certificates, diplomas and Masters degree qualifications.

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

56% Marketing and business development planning 28% Awareness raising 11% Developing existing relationships 6% Winning new business 0% Lead generation Which topics are your three highest priorities for learning?

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