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Customer service definition, skills, and important principles for 2021

Zendesk

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Technical skills are important, but soft skills matter, too. Interpersonal skills. Collaboration skills.

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Selling challenges in professional services: Sales processes and skills

Red Star Kim

0% Focus/targeting 0% Awareness/interpersonal skills 33% Sales process/methodology 67% Discipline and motivation What do you use to help fee-earners research sales prospects?

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Future Marketing/BD Manager – Build your personal brand and increase your strategic contribution (December 2022)

Red Star Kim

Develop both hard (technical) and soft (interpersonal) skills. Further coaching resources: Soft skills: Introduction to coaching – Three frameworks (kimtasso.com). Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). Delegate aims. Network with peers. Increase confidence.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). There are various levels of formal coaching training – certificates, diplomas and Masters degree qualifications.

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Forging a Career in Insurance Sales — The Complete Guide

Hubspot Sales

Bureau of Labor Statistics (BLS), the median annual wage for insurance sales agents was $49,840 as of 2021. According to salary data from PayScale, as of 2021, the average annual salary for this role ranged from $31,000 to $53,000. However, salaries can vary based on factors such as location, experience, and commission structure.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

You can think of the ideal sales journey as shaped like a shark’s teeth with highs and lows along the process (success, setback, recover, learn, proceed) “ Some sales and marketing focused organisations using observational technologies are placing far too much emphasis on this data, too concerned with the facts and not enough with learning from them (..)

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Assertive communication: The importance of voice

Red Star Kim

This was experienced during a session in 2021 assertiveness, effectiveness and impact – We’re all in the same boat (kimtasso.com). One delegate wisely commented “Lean on your team” We are not alone in feeling the way we do – others in similar roles in different firms often feel the same way.