Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Technical skills are important, but soft skills matter, too. Interpersonal skills. Collaboration skills.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Red Star Kim

DECEMBER 14, 2022

Develop both hard (technical) and soft (interpersonal) skills. Profit growth. Further coaching resources: Soft skills: Introduction to coaching – Three frameworks (kimtasso.com). Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). Delegate aims. Network with peers.

Marketing 130

Marketing Management Interpersonal Skills Profitability 130

Red Star Kim

NOVEMBER 1, 2023

78% Revenue/profit 78% Pitches/tenders 56% Additional revenue from existing clients 56% Referrals and recommendations 33% New clients/transactions 22% New leads, enquiries or opportunities generated How familiar are you with the concept of the DMU?

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Hubspot Sales

JUNE 29, 2023

The Pros of Working in Insurance Sales Tony Caldwell , author, speaker, and mentor in the industry, says, “Working in insurance offers tremendous opportunities to build a profitable, challenging, and satisfying professional career.” Bureau of Labor Statistics (BLS), the median annual wage for insurance sales agents was $49,840 as of 2021.

Insurance 122

Insurance Sales Interpersonal Skills Decision-making 122

Red Star Kim

DECEMBER 5, 2023

Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits). A similar approach would be to unite people behind the need to focus on client interests and overcoming competitor activity.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100

Red Star Kim

FEBRUARY 14, 2023

Combined solution to a consulting scenario After break out groups, a combined solution for exploration and interventions covered: Before any meetings: Obtain information and research on the aims, issues and options identified Consider completing a marketing audit Marketing basics – Marketing audits with onions and pestles (kimtasso.com) External environment (..)

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

SmartKarrot

JANUARY 5, 2022

Thanks to her strong customer success professionalism combined with excellent interpersonal skills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field. When he’s not writing and consulting, he can be found contributing to non-profit initiatives. . Nils Vinje. Jeanne Bliss.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23