Zendesk

JUNE 3, 2021

When the COVID-19 pandemic hit, companies were forced to adapt by starting a remote-work experiment. But for some, this new way of working is here to stay. PwC’s Remote Work Survey found that 83 percent of businesses think working remotely has been successful for their organizations.

Remote Working 105

Remote Working Emotional Intelligence Meetings Software 105

Hubspot Sales

SEPTEMBER 12, 2024

I bought a new car in 2021, when the pandemic had virtually eliminated the gap between new and used prices. While the pandemic normalized remote work, I still find in-person meetings at conferences and tradeshows crucial to building real relationships with your prospects and gaining their trust.

B2B 109

B2B B2C Decision-making Software 109

Zendesk

AUGUST 10, 2021

That’s why using sales prospecting tools and lead gen software are different exercises. 7 sales prospecting techniques (and how they’ve evolved in 2021). Though the techniques may be familiar, you may need to slightly adjust their execution in 2021 to appeal to post-pandemic customers. Dig into your connections.

Sales 52

Sales Media Digitalization Software 52

Zendesk

AUGUST 3, 2021

IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.”

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Openview

MARCH 1, 2021

Not only is this the company’s biggest round to date, but last year’s $58 million Series C — which closed just as the COVID-19 pandemic was kicking off and remote working, to better enforce social distancing, was starting to take off with it — valued the company at just over $302 million, according to PitchBook data.

Cybersecurity 199

Cybersecurity Investors Management Remote Working 199

Planview

JANUARY 10, 2023

How important are in-person connections in an increasingly remote work environment? Planview is on a mission to “Build the Future of Connected Work,” – so I spend a lot of time thinking about the human aspects of connection. The takeaways of remote work vary widely from person to person.

Remote Working 98

Remote Working Brainstorming Meetings Software 98

ACT

MAY 30, 2023

Go remote/hybrid COVID-19 forced companies to move to remote and hybrid working environments and many businesses still follow those models. Here’s the thing—remote working can reduce your business waste and carbon footprint , too. That’s a big positive impact win for the planet.

Energy and Utilities 52

Energy and Utilities Small Business Remote Working Transportation 52

Zendesk

MARCH 4, 2021

That may differ from a standard help desk, which is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations. What internal help desk buyers want in 2021. This offers so much actionable insight — much of it tied to self-service.

Future of Work 52

Future of Work Decision-making Digitalization Remote Working 52

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. Team members enjoy doing their jobs, so they’re more likely to get their work done and stay at your company. In November 2021, U.S. To grow and measure employee satisfaction, invest in software like Zendesk for Work.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. Team members enjoy doing their jobs, so they’re more likely to get their work done and stay at your company. In November 2021, U.S. To grow and measure employee satisfaction, invest in software like Zendesk for Work.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Phil Strazzulla, CEO and founder of Select Software Reviews , agrees. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. But at the beginning of the pandemic, the system simplified their speedy transition to remote working.

Customer Experience 53

Customer Experience Software Software Transportation 53

SmartKarrot

NOVEMBER 23, 2020

With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

AUGUST 23, 2021

2021 has unlocked many ‘first-times’ for us and it is no wonder. This staggering percentage announces our heavy reliance on remote work tools. Share your screen and navigate your attendees through your site of software. Opt for webinar software that needs two-factor authentication for the hosts.

Customer Success 10

Customer Success Remote Working Software Software 10

Zendesk

MARCH 23, 2021

Its price, flexibility, and security, when compared to less modern on-premises software, is unbeatable. All the tech equipment you might normally picture crammed into an office IT closet—servers, databases, RAM, and software—are delivered remotely over the internet instead. Cloud vs. on-premises software.

Internet 52

Internet Software Software Leadership 52

Zendesk

APRIL 15, 2022

If you’re comparing CRM software , look for one that can help your team respond to leads the moment they show interest. With more resources for remote work than ever before, mastering emails is a great way to boost your team’s sales performance. 44 percent of companies make use of AI-driven software to discover top salespeople.

Sales 52

Sales Sales Technology CRM Remote Working 52

SuperOffice

NOVEMBER 26, 2021

If you use quality email marketing software, it can be a real challenge to get your campaigns approved. By partnering with Wipster, the creative collaboration software, IMPACT has generated nearly 1,000 leads who signed up for their webinar on making consistent in-house videos. Create interactive quizzes. Build a community.

B2B 128

B2B B2C Decision-making Advertising 128

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. Ecommerce was already popular, but the pandemic sparked a huge surge in online retail shopping that has continued into 2021.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Freshworks

APRIL 2, 2021

The Freshworks partnership with BrewDog is a successful example of what CX should look like in 2021. How BrewDog Utilises Employee Experience (EX) Software in Remote Working Conditions. Like most of the UK’s office workers, BrewDog’s customer service team moved to remote working during the pandemic.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

CoSell

MARCH 16, 2021

As we’ve all seen in 2020, we’re engaged in what researchers have called, “the greatest experiment of all times in remote working.” We’re working virtually and there are few indications that we’ll return to our previous normal. Namely, how can you work efficiently, humanely, and collaboratively in this now-and-next normal?

e-Learning 52

e-Learning Sales Remote Working Decision-making 52

Zendesk

DECEMBER 28, 2020

Mental health will be critically important in 2021 and beyond, and Mindler has demonstrated that some of the barriers we once tolerated are no longer necessary—it’s possible to get the same great care from anywhere. “We Further, with the transition to remote work, more companies are hiring for remote positions.

Suppliers 52

Suppliers Profitability Remote Working Manufacturing 52

Insightly

MAY 28, 2021

If you’ve spent a few years marketing to healthcare, for example, you might want to try your hand at marketing to software developers. Advancing your career can sometimes mean shaking up your work environment. February 22, 2021. If you’ve spent your career in B2B, you may also want to try B2C, or vice versa. Meet new people.

Marketing 52

Marketing Remote Working Digital Transformation Decision-making 52

Zendesk

AUGUST 11, 2021

Today’s customers have little patience for businesses with limited digital channels, with 80 percent reporting that they’ll go to a competitor after more than one bad experience, according to Zendesk’s 2021 Customer Experience Trends Report. Service organizations that use technology to revamp CX can reduce cost to serve by 20% to 40%.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

PartnerTap

JANUARY 26, 2022

PartnerTap was a highly sought-after solution in 2020 and 2021. They realized that instead of competing against one another, they could increase their sales if they worked as a team. A software solution that helps companies drive more revenue from each of their partnerships. It was a similar story for PartnerTap.

Computers and Electronics 97

Computers and Electronics Meetings Virtual Selling Remote Working 97

Insightly

APRIL 5, 2021

For most of us, remote work has lasted over a year now. Many of us are facing a future where remote work is here for a long while. According to Gartner , “a hybrid flexible workforce will be the future of the work, with both remote and on-site options as part of the same solution to optimize employers’ workforce needs.”.

Remote Working 59

Remote Working Prioritization Stakeholders Media 59

Insightly

MAY 28, 2021

If you’ve spent a few years marketing to healthcare, for example, you might want to try your hand at marketing to software developers. Advancing your career can sometimes mean shaking up your work environment. February 22, 2021. If you’ve spent your career in B2B, you may also want to try B2C, or vice versa. . Meet new people.

Marketing 98

Marketing Decision-making Media Management 98

PandaDoc

APRIL 3, 2023

However, bear in mind that given the more isolated elements of remote working, it is also important to support this style of working with various sales collaboration tools. This will allow your team to work together efficiently and encourage further sales. Outside sales rely entirely on face-to-face interactions.

Sales 52

Sales Decision-making Client Relationships Software 52

Zendesk

APRIL 26, 2021

Remote work skills. Customer service software skills. Good customer service requires a mix of the right skills and customer service software that meets customers needs and sets support teams up for success. But in a remote-first world, they don’t always have the option to walk over to a teammate’s desk.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Red Star Kim

OCTOBER 17, 2022

A research programme from Google into the ingredients of successful technology projects found that teams with high-quality documentation deliver software faster and more reliably. But for the structured thought it demands, and the ease with which it can be shared and edited, the written word is made for remote work”.

Remote Working 130

Remote Working Communication Internet Decision-making 130

SmartKarrot

JANUARY 27, 2021

Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. And especially, due to the challenges posed by the pandemic last year, the need for automation has become ever more important with the rise in remote work mode. Top 10 Customer Success Automation Challenges and their solutions. contact-form-7].

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10

SalesGlobe

NOVEMBER 15, 2022

Interestingly, and we’ll kind of color some of these comments today about what’s happening recently the as a service the SAS companies particularly in software are feeling the brunt of some of the recent economic pressure because of the variable nature of what they’re buying. Mark Donnolo. Mark Donnolo. Mark Donnolo.

Sales 52

Sales Value Proposition Retail Acquisition 52