Red Star Kim

DECEMBER 19, 2023

A stand-out, agenda-setting piece in the Sunday Times elicited 600 comments and the story was subsequently picked up by the Daily Mail, The Metro, The Evening Standard and the Law Society Gazette (February 2022). The campaign was part of an exciting project 7BR announced in 2022. E-Scooters – Do you know your rights?

Media 130

Media Insurance Marketing Emotional Intelligence 130

Red Star Kim

MAY 2, 2023

Video) (kimtasso.com) ) C-suite skills that matter most In August 2022, Harvard Business Review published an article on succession that addressed the C-suite skills that matter most. (I used the “Worry monster” to explain soft skills previously: What are soft skills? And why are they so important?

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

OCTOBER 10, 2023

The rise in interest in collaborative learning seen in 2021 and 2022 has evaporated, replaced by a fascination with the use of data in L&D. Business impact stays steady The need for L&D to focus on business value has remained constant over the past five years. Back to the future In some ways, it is as if the pandemic never happened.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

DECEMBER 12, 2023

Here are some of the key points mentioned by the delegates Authenticity means knowing your values and being yourself within a professional environment Leadership: Authenticity, values and culture – an overview (kimtasso.com) Empathy with the Board, division leaders, fee-earners and team members.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

FEBRUARY 14, 2023

kimtasso.com) Excellent 12% (2) Good 47% (8) OK 41% (7) Which consulting skill do you most need to develop EQ/emotional intelligence 0% An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Research on leadership and emotional intelligence (EQ) (kimtasso.com) Book review – Emotional Intelligence 2.0

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

APRIL 24, 2023

Two thirds of delegates were most interested in using the telephone to reach people proactively whereas a third were most interested in building relationships on the telephone All delegates felt that their emotional intelligence was high.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

FEBRUARY 28, 2023

There’s a case study of EVP at DAC Beachcroft PM Conference Report 2022: Strategy implementation (kimtasso.com) There were also comments about the importance of flexible working (including WFH). Some felt that Covid had “let the cat out of the bag” with regards to flexible working.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Hubspot Sales

APRIL 13, 2022

If you're looking to strengthen your emotional intelligence with your prospects and leads, this is the way to do it. Plus, reading in community can help you form a deeper understanding of the content and make connections you otherwise wouldn't have on your own. Commit to mentoring new reps.

Emotional Intelligence 98

Emotional Intelligence Meetings CRM Publishing 98

Red Star Kim

MARCH 1, 2024

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com). This way we build mutual understanding and empathy. Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

OCTOBER 16, 2023

Arrange for your learning and development team to offer assessments – in essential selling competencies such as emotional intelligence (EQ) or cultural intelligence if you serve an international client base. Developing self-awareness of your strengths and weaknesses and personal style drives the appetite for further training.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

DECEMBER 15, 2023

There’s guidance for parents on how to help children recognise and name emotions and to model stress tolerance. Emotional Regulation – A key element of Emotional Intelligence (EQ) (kimtasso.com) Building Resilience – Regulation, Reframing, Relationships and Reflection (kimtasso.com) Tools: Develop emotional maturity.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

JANUARY 8, 2024

Book review: The psychology of successful women by Shona Rowan (kimtasso.com) June 2022 Your personal transition – Endings, neutral zone and new beginnings (kimtasso.com) June 2020. Crazy busy – Book review – Dealing with stress (kimtasso.com) October 2009.

Emotional Intelligence 26

Emotional Intelligence Management Marketing Profitability 26

Red Star Kim

NOVEMBER 1, 2023

Sales skills There are numerous inventories of what selling skills and qualities are needed.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

JANUARY 22, 2024

She touches on the three pillars of persuasion ( Influence and persuasion skills with Aristotle and Knights and Dinosaurs (kimtasso.com).

Value Proposition 100

Value Proposition Emotional Intelligence Sales e-Learning 100

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

MAY 22, 2023

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. First, it looks at the way leaders communicate with their people and help shape organizational culture. Secondly, it uses neuroscience and is evidence-based to understand the power of communications in building trust.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

DECEMBER 5, 2023

And it is hard to argue with evidence of client sentiment or competitor action.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100

Red Star Kim

FEBRUARY 22, 2024

(Questioning skills) (kimtasso.com) February 2024 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 Book review: Coaching skills: A handbook by Jenny Rogers (kimtasso.com) June 2022 Book Review: Smarter selling – Next generation sales strategies (kimtasso.com) May 2022 Hope is not a strategy – the 6 keys to winning (..)

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Red Star Kim

AUGUST 14, 2023

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Shift from a “push” (what I want to say) to a “pull” (what they want to read) approach. Grab readers’ attention with a catchy title and an inviting first paragraph.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Hubspot Sales

APRIL 7, 2022

In 2022, many employees now expect the option to work either entirely remote, or in a hybrid work environment. There are some skills that any effective leader needs to hone, including: High emotional intelligence. In fact, 80% of workers say they'd prefer to work in a role with flexible work options over one without.

Management 105

Management e-Learning Leadership Remote Working 105

Red Star Kim

OCTOBER 24, 2022

Referrer Management workshop (June 2022) (kimtasso.com). Client perspective – empathy and emotional intelligence (kimtasso.com). Cross-selling and referrer management – Expectations, Data and Focus (kimtasso.com). Referrals – The role of internal communications (kimtasso.com).

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

CMOE

FEBRUARY 15, 2023

eLI offers thoughtful pieces that provide the time and space for reflection via these topics: Leveraging emotional intelligence to humanize and improve the learning experience Age and learning Year-end L&D review, including key lessons from 2022 as you look forward to 2023.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Hubspot Sales

APRIL 25, 2023

Since December 2022, interest in the search term “AI tools” has skyrocketed by 292% in the U.S. Lack of Human Touch “ Human interaction and emotional intelligence relationship-building skills are all essential components of successful sales. To say that ChatGPT has thrown the internet into a frenzy would be an understatement.

Sales 122

Sales Emotional Intelligence CRM Decision-making 122

Apptivo

AUGUST 8, 2022

Emotional intelligence. The customer facing teams need to find a way to react to the emotions of the customer in a prompt manner. You have to be accurate about diagnosing the feelings and emotions of the customers, which will make the conversation even more effective. Prompt communication. What is customer facing?

Emotional Intelligence 52

Emotional Intelligence Media CRM Communication 52

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Ashna Patel.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Cosawi

FEBRUARY 22, 2023

2022 SAMA ANNUAL CONFERENCE By Tania Lennon, Global Space Lead, Talent Assessment and Leadership at ZS and Dominique Côté , CEO and Founder, Cosawi and Principal, The Summit Group DeRue, D. Evidence for a collective intelligence factor in the performance of human groups. Can you assess your own emotional intelligence?

Innovation 52

Innovation Leadership Emotional Intelligence Stakeholders 52

Red Star Kim

JANUARY 23, 2023

Improve self-awareness (and emotional intelligence) Emotional intelligence (EQ or EI) quotient is a technical term covering many soft skills. On the latter, there is fantastic advice in the 2022 book “Digital Body Language – How to build trust and connection no matter the distance” by Erica Dhawan.

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

Red Star Kim

OCTOBER 13, 2023

Particularly to equip M&BD teams with the skills needed to add strategic value : Strong technical capabilities Ability to develop strong relationships with key stakeholders Detailed knowledge of the business Advanced communication skills Inquisitive and commercial mindset Ability to influence Emotional intelligence Strategic and lateral thinker (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

DECEMBER 7, 2023

– Kim Tasso July 2012 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 An introduction to presentation skills – Easy as ABC (Video) (kimtasso.com) March 2022 Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) August 2021 Dealing with resistance to change (kimtasso.com) March 2021 Book review: (..)

Emotional Intelligence 100

Emotional Intelligence Publishing Communication Negotiation 100

Red Star Kim

FEBRUARY 9, 2023

There is evidence that sex discrimination takes places and is harmful to people’s confidence (see, for example, this American article from March 2022 Workplace Discrimination Erodes Confidence in Women’s Abilities (shrm.org). Despite this, Misogyny – Wikipedia remains an issue.

Emotional Intelligence 130

Emotional Intelligence Negotiation Publishing Management 130

Hubspot Sales

FEBRUARY 17, 2025

High Expense According to the 2023 Training Industry Report , companies spent an average of $954 per learner in 2023 compared to $1,207 in 2022. For instance, a technical team that prioritizes independent work may excel in their hard skills but require fine-tuning soft skills, such as teamwork, leadership, and emotional intelligence.

Emotional Intelligence 52

Emotional Intelligence Onboarding Interpersonal Skills Prioritization 52